Workshop

The Importance of Creating a Service Culture for Consumers

The role of the retailer is changing. Both online and in-store consumers want an experience that is convenient and quick, they want an excellent service. With retail facing a revamp we discuss the importance of creating a service culture for consumers, helping them choose, understand and buy across all platforms. Featuring a guest speaker, we will have an interactive discussion on the three elements of service; front line customer service, internal staff-on-staff service and the ecosystem service among the retailer and their suppliers can all impact a consumer’s experience.

Join us to explore what other retailers are thinking and doing about creating a service culture in an omni-channel environment and gain some insight into how this can be achieved.

Moderator

Ben Stagg,Head of Client Management, Barclaycard
Ben Stagg
Head of Client Management, Barclaycard
2:40 pm - 3:10 pm
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Ben Stagg

Head of Client Management, Barclaycard

Ben is responsible for a team of Client Managers, who focus on managing the relationships of 200 national brands.  His team provide strategic advice on how clients can best manage their payment requirements.  Throughout his career he has held a number of Client and Account Manager roles, working with some of the most recognisable brands in the UK, including Orange, Hilton, Post Office, IHG, Audi and RBS.   Over the past 10 years he has worked across a number of payment channels within Barclaycard, and brings this knowledge and expertise to help support some of our most recognised brands.

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A member of our team will be in touch shortly.