Opening & Closing Plenary

Opening & Closing Plenary

Track 1

International & Innovation

Track 2

Delivery & Operations

Track 3

Customer & Engagement

Track 4

Beyond Channels

Overview

Reflecting the state of the industry, our opening debates aim to clarify exactly what the modern landscape is. How have consumers evolved in terms of their expectations and demands? How can retailers respond profitably? We also explore the possibilities in new talent and working methodology. What is the perfect blend of age and experience, and how can traditional labour be reconciled with new opportunities in technology?

Chairman’s Introduction & Welcome From Headline Sponsor

Ian Jindal, Editor in Chief, InternetRetailing Magazine sets the discussion for the day followed by a welcome from our Headline Sponsor.

Sean Bennett
Director - Consumer Markets, Shape Security

Sean Bennett

Director - Consumer Markets, Shape Security

Sean leads Shape’s UK Consumer Markets group who work across Retail, Gaming, Finance, Travel, and Hospitality industries.  Sean has a specific focus on helping dominant brands optimise their digital channels for high conversion, low friction, and low fraud.

Ian Jindal
Co-founder and Editor in Chief, InternetRetailing

Ian Jindal

Co-founder and Editor in Chief, InternetRetailing

Ian Jindal is a consultant, publisher and advisor in eCommerce and multichannel retail. Ian , providing insight and research for Europe’s etailers and multichannel retailers (www.internetretailing.net).

Ian co-founded RetailX, researching performance in multichannel retail, brands and vendors. In 2015 InternetRetailing launched the UK Top500 ranking of retailers (IRUK) and in 2016 the first performance-based ranking of European’s retailers, (www.internetretailing.net/iruk) and (www.internetretailing.net/ireu)

Ian’s retail clients include Selfridges, House of Fraser, Marks & Spencer, John Lewis, Asda, Couturelab, Waitrose, De Bijenkorf, Kering, Disney, IKEA and Walgreens Boots Alliance. Previously Ian was Group eCommerce Director at Littlewoods Shop Direct, and Head of Online Operations at the BBC. Ian founded the European eCommerce Forum, is an Advisor to eCommerce Europe and authored the UK’s first MSc in Internet Retailing.

Keynote Fireside Chat

  • What have you learnt since joining Shop Direct and what has surprised you?
  • What key factors have enabled Shop Direct to become so successful in UK eCommerce?
  • How does Shop Direct approach innovation?
  • Where is Shop Direct headed and what does the transformation strategy look like to get there?
  • Open to the audience for questions

Derek Harding
Group Finance Director and Former Interim CEO, Shop Direct

Derek Harding

Group Finance Director and Former Interim CEO, Shop Direct

Derek joined Shop Direct’s executive board in July 2017 as group finance director. In addition to his finance responsibilities, Derek also oversees external communications, strategy and the
commercial teams. Prior to Henry’s arrival in May 2018, Derek spent a short period as interim group chief executive alongside his role of group finance director.

Derek joined Shop Direct from Senior PLC, the FTSE250 international engineering group, where he held the role of group finance director. Prior to joining Senior, Derek was at Wolseley plc for 11
years, most recently as finance director of Wolseley UK. As the UK’s largest integrated pureplay digital retailer and financial services provider, Shop Direct has annual sales of £1.96 billion. Our brands include Very.co.uk, Littlewoods.com and LittlewoodsIreland.ie. We receive an average of more than 1.4 million website visits every day, with 74% of online sales completed on mobile devices.

We exist to make good things easily accessible to more people. With our multi-category range of famous brands, market-leading technology and data capabilities and unique financial services products offering flexible ways to pay, we’re well placed to deliver on that promise. We sell more than 1,800 famous brands, including big name labels and our own exclusive brands.
We have four million customers and deliver 49 million products every year. Our free click-and collect service, CollectPlus, delivers to 7,000 stores across the country, increasing ease and
convenience for customers.

For more information on Shop Direct, visit www.shopdirect.com or follow us @ShopDirect

Opening Keynote Panel Discussion

Which New Skills Should eCommerce Leaders Focus On To Regenerate Their Businesses And Drive 2018 Profits?

The moderator will use some of the questions below as well as asking the audience to offer their own questions:

  • Who should really be on the board of a successful retailer in the digital age and how is this changing?
  • Which new skills are required today to remain relevant and profitable in a highly competitive omnichannel market?
  • How can eCommerce leaders best up-skill their workforce to drive regeneration and long-term market share?
  • How can retailers best attract digital talent away from capital cities and ensure they want to stay?
  • Which new eCommerce skills will be needed by 2023 and how can we get there?

Julien Callede
Founder, Made.com

Julien Callede

Founder, Made.com

Julien Callède co-founded the online furniture brand Made.com where he was a member of the board and acted mainly as COO and later Director of International expansion. Made.com gives customers in now 8 countries in Europe access to great quality & original design furniture items, at an amazing price. After less than 7 years of trading, Made.com reached sales of around 140M€ in 2017, turning cash profitable the same year, and is still growing extremely fast, leveraging a fast growing community of hundreds thousands of happy customers across Europe.

Jonathan Wall
Chief Digital Officer, Missguided

Jonathan Wall

Chief Digital Officer, Missguided

Jonathan Wall began his e-commerce career at dabs.com when, in September 1999, the decision was taken to transform the IT catalogue mail order business. As marketing director, Jonathan and his team were instrumental to the success of Dabs online and helped dabs.com become one of the UK’s first and most successful pure-play online retailers. Jonathan was responsible for Product Management, E-Commerce and consumer sales and as an Executive Director reported directly to the founder and CEO.
In April 2006, dabs.com was sold to BT Retail and Jonathan helped with the integration of the business into BT and the transition of the BT Shop onto Dabs’ e-commerce platform.
Jonathan left Dabs in September 2008 after a successful transition period to become CEO at Flowersdirect.co.uk, one of the UK’s leading online florists. With its 900 member florists across the UK offering same day delivery of flowers and gifts, Flowersdirect was on its way to becoming established as a strong challenger to the established hierarchy in the floral sector and Jonathan oversaw a business transformation that included new business and e-commerce systems and the overhaul of the product offering.
In April 2010, Jonathan took on the role of Group e-commerce director at Shop Direct Group. With control of the commercial performance of the group’s websites, Jonathan’s expertise is being used to drive new visitors to the sites. Jonathan’s remit also includes the optimisation of these sites and improving conversion rates and visitor journeys. In July 2012 Jonathan took on the responsibility of development of the websites following the departure of the E-Commerce Development director and now looks after Web Development, Usability & the User Journey of
Shop Direct’s websites. After seeing the complete transformation of Shop Direct from a catalogue retailer to one of the UK’s leading Digital businesses Jonathan left Shop Direct in August 2017 to take on the role of Chief Digital Officer at Missguided and several Advisory and Non-Exec positions.

Paul Sulyok
Founder & CEO, Green Man Gaming

Paul Sulyok

Founder & CEO, Green Man Gaming

Paul is the Founder and CEO of Green Man Gaming, an award-winning global eCommerce technology company in the video games industry. His disruptive innovation and entrepreneurship has driven Green Man Gaming’s fast growth success from a team of three working with just 26 publishers in 2010 to one of the largest multi-platform digital game retailers in the world today. From its headquarters in Kings Cross, London (UK), Green Man Gaming offers gamers in 195 countries a wide catalogue of digital games, a social platform for the community and a games publishing business. Leveraging its patented technology, Green Man Gaming also partners with game publishers and leading hardware manufacturers such as Intel® and Lenovo to support their marketing initiatives.

As an already distinguished business leader, Paul is passionate about raising the profile of British businesses and technology internationally. He also believes in the truly immersive and engaging power of video games as an unrivalled form of entertainment and strives to promote the benefits of the industry at every opportunity.

Before Green Man Gaming, Paul founded Prizefight, a hybrid of video games and betting, and built customised algorithmic trading engines for the cash equity markets.  He was also a management consultant, a banker and an Officer in HM Forces.

Ian Jindal
Co-founder and Editor in Chief, InternetRetailing

Ian Jindal

Co-founder and Editor in Chief, InternetRetailing

Ian Jindal is a consultant, publisher and advisor in eCommerce and multichannel retail. Ian , providing insight and research for Europe’s etailers and multichannel retailers (www.internetretailing.net).

Ian co-founded RetailX, researching performance in multichannel retail, brands and vendors. In 2015 InternetRetailing launched the UK Top500 ranking of retailers (IRUK) and in 2016 the first performance-based ranking of European’s retailers, (www.internetretailing.net/iruk) and (www.internetretailing.net/ireu)

Ian’s retail clients include Selfridges, House of Fraser, Marks & Spencer, John Lewis, Asda, Couturelab, Waitrose, De Bijenkorf, Kering, Disney, IKEA and Walgreens Boots Alliance. Previously Ian was Group eCommerce Director at Littlewoods Shop Direct, and Head of Online Operations at the BBC. Ian founded the European eCommerce Forum, is an Advisor to eCommerce Europe and authored the UK’s first MSc in Internet Retailing.

Keynote Presentation

Rethinking The Role Of The Store

  • Lessons from China
  • How retailers can bring the online experience offline
  • How to create a truly customer centric approach
  • The role of data in retail
  • How to make data meaningful
  • The future of the physical store
  • What’s next for the UK retail sector?

 

David Lloyd
Managing Director, UK & Nordics, Alibaba Group

David Lloyd

Managing Director, UK & Nordics, Alibaba Group

David Lloyd was appointed Managing Director for Alibaba Group in the UK, Ireland & Nordics in July 2017, having joined the business in October 2016 as Business Development Director. He is responsible for all business units across the three markets, however his primary responsibility lies in helping businesses across the UK, Ireland and Nordics understand and seize the opportunity that lies in wait for foreign brands in China.

He brings extensive knowledge of the retail and technology industries to the role, having spent nine years at Google UK working closely with UK retailers and overseeing the UK Retail and Technology sectors.

David holds a BA in English Literature and French from Oxford University and is a keen half marathon runner in his spare time.

eCommerce Innovation Keynote Panel Discussion

Future Retail Customer Experience- Remove Friction Or Stand For Something!

  • How can retailers win by removing friction from the shopping experience?
  • How can retailers understand which technology innovations are relevant for both their customers and their businesses?
  • How will the traditional ecommerce site evolve to account for new innovations?
  • Which techniques offer the best ROI for inspiring brand loyalty in today’s crowded eCommerce marketplace?
  • What will be the next dominant customer interface after the smartphone?
  • How can retail leaders ensure they have the right culture and talent to embrace new innovations to drive customer experience effectively?

Alex Murray
Digital Director, Lidl

Alex Murray

Digital Director, Lidl

Alex Murray is Digital Director at Lidl, previously holding a number of ecommerce and multichannel roles at Waitrose, GAME and Berry Bros. & Rudd. He has 18 years digital experience, leading diverse teams through periods of rapid growth and transformation and is passionate about creating memorable digital experiences that drive customer advocacy and repeat business.

Sébastien Hénon
Director of Consumer Information Systems, Clarins Group

Sébastien Hénon

Director of Consumer Information Systems, Clarins Group

Sébastien Hénon is Consumer CIO at Clarins since April 2017, in charge of ecommerce, CRM, retail and data projects.  He’s focusing on delivering global projects to sustain the company’s 360° strategy. He has 18 years’ experience in new technologies, working in various demanding industries (telcos, travel, banking …) where he led teams and projects to take the best of technologies to transform customer experience.

Alex Hamilton
Head of Innovation Projects, Isobar

Alex Hamilton

Head of Innovation Projects, Isobar

Alex Hamilton is Head of Innovation at Isobar UK.

With a background in retail, he specialises in understanding the opportunities/challenges facing retailers and the role digital is playing in reshaping the industry.

During his career, Alex has delivered bespoke innovation projects for a range of multinational clients, including Desigual, LEGO and Swarovski.

He holds a First-Class degree in BSc Economics from the University of Sussex and is based in London.

Sean McKee
Director of Ecommerce and Customer Experience, Schuh

Sean McKee

Director of Ecommerce and Customer Experience, Schuh

Sean is an experienced retailer who progressed through a range of operations roles including store, regional and divisional management at Schuh, before getting into eCommerce in 2010.

A long-time advocate of integrating bricks and clicks in the pursuit of an optimum retail experience, in his current role he has, among other things, delivered on growth, mobile optimisation and a clear-sighted cross-channel proposition. He is passionate about offering real convenience to an increasingly sophisticated, demanding and tech-enabled customer.

A seasoned contributor at eCommerce events in the UK and elsewhere, his current interests include CRO, use of content, developments in voice and visual search, AI and the start-up/scale-up ecosystem. He recently took some study time out to sharpen his pencil at Massachusetts Institute of Technology (MIT).

Delivery Innovation Presentation

How Will The Electrification Of Delivery Fleets Impact The Retail And Logistics Sectors? 

  • Assessing the key challenges on the retail and logistics sectors of electrification of delivery fleets
  • Understanding why electric vehicles are so important for retail and what solutions we can use to tackle the change
  • How are Gnewt and City Hall working together on their Innovate UK funded Low Emission Freight Trial project?

Sam Clarke
Founder, Gnewt

Sam Clarke

Founder, Gnewt

Sam is a life-long entrepreneur co-founding and running start-ups. The current business Gnewt Cargo, which began as an Angel-invested company in 2009, has enjoyed exponential growth ever since and has won multiple awards from the electric vehicle, logistics and environmental sectors. The company narrowly missed out on a place in the Sunday Times Rich List 2015 as one of the UK’s fastest growing companies.

Gnewt was part-sold in 2014 by DX PLC at a £3.5m valuation five years after inception and has subsequently now been acquired in full by John Menzies Plc for an undisclosed fee.

His extensive experience with electric vehicle development and utilisation in the UK and has helped Gnewt develop its operational model, building quality relationships with key clients, the wider industry and Governmental bodies, most notably the London Mayors Office at City Hall.

He is a previous Merit winner at the Great British Entrepreneurs Awards, a Fellow to the National Institute of Couriers and a sector chair for the same institution on the area of Electric Vehicles.

Sam is a regular public speaker and has previously provided evidence to the Transport Select Committee on the future of urban freight. In 2016 & 2017, he was voted #21 in the greenfleet.net top 100 most influential people in Low Carbon Fleets.

Morning Conference Tracks

IRC will split into the following tracks, according to the topics of discussion: Growth & Innovation; Beyond Channels; Customer & Engagement; Delivery & Logistics.

Roundtable sessions

Debate and gain insight from peers and practitioners in these open and intimate discussions on a topic of your choice. You can see a selection of the Moderators below.

These sessions are only for those with a Retailer Delegate Pass.

VIEW THE FULL ROUNDTABLE LINE-UP >

Chris Greenwood
Chief Information Officer, Mamas and Papas

Chris Greenwood

Chief Information Officer, Mamas and Papas

Chris Greenwood is an innovative business technology professional with expertise in digital transformation, omnichannel retail, eCommerce, supply chain, WMS and ERP. He is a senior leader passionate about developing talent within agile teams and currently CIO at Mamas & Papas where he has worked for the past 28 years. 

 As CIO/CTO Chris is responsible for IT strategy and solutions for omnichannel, supply chain, ERP, eCommerce and digital transformation.

 Prior to Mamas & Papas Chris was an IT and sound recording technician and lecturer at Barnsley College of Technology. 

Kerry Lowe
Senior Product Manager, Argos

Kerry Lowe

Senior Product Manager, Argos

Kerry Lowe is a digital leader with over ten years of experience working within the retail industry. Throughout her career she has built and optimised products and services to drive business growth through exceptional customer experiences. She has led strategic, budgetary and tactical roll outs of ecommerce products for multiple global brands whilst working in-house and agency side. Kerry is currently a Senior Product Manager at Argos.

Chris Nove
Head of Data Strategy, Shop Direct

Chris Nove

Head of Data Strategy, Shop Direct

Biography

Summary

Chris is a passionate data professional with over 20 years of experience across both Retail and Financial Services. He has a proven track record in delivering significant benefits through effective and innovative utilisation of organisations’ data assets.

Career

Chris joined Shop Direct in 2010 to head its Retail & Financial Services Targeting team; a notable achievement within this role was an analytical project that led directly to a clear business case to remove physical catalogues from the business.

In 2014 Chris became Head of Business Insight & Data Strategy with a brief to democratise insight across the business and form a clear roadmap to drive maximum value from Shop Direct’s crown jewels – its data.

His current focus is on delivering a world-class data asset that enables decision-makers across the business to have easy access to the data & insight they need and the tools to make best use of it.

Prior to joining Shop Direct, Chris held data & analysis posts across a range of businesses in both Retail and Financial Services including: Lloyds Banking Group, MBNA Europe, The Co-operative Group, Matalan & Empire Stores.

Alison Lancaster
Interim Digital Marketing Director, Fanatics (International)

Alison Lancaster

Interim Digital Marketing Director, Fanatics (International)

Alison is Interim Digital Marketing Director at Fanatics International – the International arm of the world’s largest omni-channel retailer of licensed sports merchandise and fan gear. Fanatics International offer best in-class e-commerce solutions to many of the world’s leading sports clubs and organisations such as  Manchester United, Chelsea, Real Madrid, Borussia Dortmund, Valencia, Olympique de Marseille; American Sports (NFL, NBA, NHL, MLS) and manages the omni-channel operations for Manchester City, Everton, Aston Villa;  F1, The Ryder Cup, Le Tour de France, England Rugby, WRU, It also operates it’s own branded Fanatics and Kitbag digital sites.  Alison is part of the executive leadership team based in Manchester, with rapidly expanding International offices in Japan, Germany and Spain. Fanatics HQ is in the USA.

Prior to joining Fanatics in June 2018, Alison spent two years at House of Fraser in various interim roles including Chief Customer Officer and Marketing Director.  Previous roles including the set up of JohnLewis.com and Debenhams.com; launching Fashion, Beauty and Home on Harrods.com, as well as working for numerous market leading lifestyle and specialist brands such as Charles Tyrwhitt, White Stuff, Bravissimo and Kiddicare.  Alison’s career in the omni-channel retailing, digital, data, advertising and marketing areas has also encompassed time at Europe’s largest designer outlet, McArthurGlen/SPG, Waitrose Wines, Morrisons Supermarkets and Bonmarché. Alison is passionate about retail innovation, customer experience, brands and all things digital!

Alison is an Ambassador for ‘Be Inspired’ and Women in Retail, previous Chair of the Direct Commerce Association, and holds a number of Advisory Board roles including a member of the eConsultancy Digital Advisory Board.

Alex Murray
Digital Director, Lidl

Alex Murray

Digital Director, Lidl

Alex Murray is Digital Director at Lidl, previously holding a number of ecommerce and multichannel roles at Waitrose, GAME and Berry Bros. & Rudd. He has 18 years digital experience, leading diverse teams through periods of rapid growth and transformation and is passionate about creating memorable digital experiences that drive customer advocacy and repeat business.

Sara Prowse
Chief Executive Officer, Hotter

Sara Prowse

Chief Executive Officer, Hotter

Over 25 years of multi-channel retail experience, spanning digital, online, mobile, catalogue, concession, department and fashion stores, both in the UK, US and Europe.

Customer and product focussed, with core experience in digital, direct marketing, merchandising, transformational change, strategy and leadership.

Sara joined Hotter at the beginning of 2016, with the remit to fix and stabilise a business that had gone through rapid growth but was starting to falter, and then step change the growth trajectory, with international expansion the key driver.

Sara’s early career was spent in merchandising at River Island and then Debenhams gaining buying and merchandising experience in clothing and footwear.

A career move in merchandising brought her to the North West, as Merchandising Director for GUS, where she led the clothing and footwear merchandising teams. Subsequently she went on to lead the integration of GUS and Littlewoods with Shop Direct the resulting business. Following this role in transformational change, she moved into marketing at Shop Direct as a Brand Director responsible for creating the brand isme, targeting the 50+ female consumer.

Her last role prior to joining Hotter was European Managing Director at Lands’ End, a classic American lifestyle brand targeting the more mature customer. Here she was responsible for modernising the business and leading its digital transformation in the UK, Germany, Austria and France.

Outside of work her passions include: Skiing, yoga, pilates, cookery, and retail therapy, with a real weakness for buying shoes!

Ash Roots
Managing Director of Digital, BT.

Ash Roots

Managing Director of Digital, BT.

Ash is a creative and commercial senior leader with more than 17 years of experience helping start-up and established companies take advantage of the internet to drive financial and customer goals.

Across websites, applications, social-media, mobile and digital content, he has been responsible for transforming businesses by creating great people orientated digital products and services.

 

Next Generation Tech Solution Workshops

Hear from the companies who have led, delivered and assisted significant projects for globally-renowned retailers, brands and services.

You can see a selection of the Moderators below.

VIEW THE FULL WORKSHOP LINE-UP >

Ben Stagg
Head of Client Management, Barclaycard

Ben Stagg

Head of Client Management, Barclaycard

Ben is responsible for a team of Client Managers, who focus on managing the relationships of 200 national brands.  His team provide strategic advice on how clients can best manage their payment requirements.  Throughout his career he has held a number of Client and Account Manager roles, working with some of the most recognisable brands in the UK, including Orange, Hilton, Post Office, IHG, Audi and RBS.   Over the past 10 years he has worked across a number of payment channels within Barclaycard, and brings this knowledge and expertise to help support some of our most recognised brands.

Samir Bandali
Director of Strategic Partnerships, CoinPayments

Samir Bandali

Director of Strategic Partnerships, CoinPayments

A passionate and motivated cryptocurrency advocate for over 2 years, Samir has a strong background in Computer Science, Financial Management, with a wealth of experience in Client Relations. Starting out as an enthusiast and investor, he quickly used his interpersonal skills to develop a widespread global network in the industry. Samir’s unparalleled passion for decentralization fuels his drive as the Director of Strategic Partnerships for CoinPayments Inc, a multi currency wallet solution offering support for over 900 digital currencies as well as merchant plugins for ecommerce solutions such as Shopify, Magento and WooCommerce.

Elliott Clayton
Senior Vice President Media UK, Conversant

Elliott Clayton

Senior Vice President Media UK, Conversant

Conversant’s senior vice president of media in the UK, Elliott holds a decade of expertise in media personalisation, blending technology, strategy, and massive data for many of the top Fortune 500 companies. As senior vice president, Elliott focuses on the importance of accountable media spend through personalisation at scale, leading Conversant’s vision in solving the most challenging digital media issues facing CMOs and media agencies today.

David Mannheim
Founder and CEO, UserConversion

David Mannheim

Founder and CEO, UserConversion

Founder and CEO at User Conversion – a 100% dedicated conversion optimisation agency in Manchester. Designing and maturing experimentation programs for Mamas and Papas, Ernest Jones, Travis Perkins, British Red Cross, Papa Johns and more with a sensational team who, mostly, support Manchester United.

Nicholas Weber
Business Consultancy Director, Inviqa

Nicholas Weber

Business Consultancy Director, Inviqa

Nicholas is a business consultancy director at digital consultancy Inviqa. A strategic and innovative thinker with 12 years’ buying experience in retail and foodservice, a previous role saw Nicholas pioneer an ecommerce proposition for an £1.6 billion B2B business.

Sacha Wilson
Director, Tax Technology Solutions EMEA, Avalara

Sacha Wilson

Director, Tax Technology Solutions EMEA, Avalara

Sacha Wilson is Avalara’s Director, Tax Technology Solutions EMEA, Avalara whose team helps businesses of all size automate the complexities of global tax compliance. Sacha’s background in business development and ecommerce spans over 20 years and covers blue-chips such as Amazon and Arcelor-Mittal as well as several dotcom start-ups. During 11 years at Amazon he launched and grew a number of programmes including Amazon’s Marketplace, Fulfilment by Amazon, Amazon Pay and Product Ads. He brings a depth in understanding of ecommerce and the tax issues facing European businesses involved in global trade.

Nicola Carmyllie
Managing Director, Translation Laboratory

Nicola Carmyllie

Managing Director, Translation Laboratory

Nicola has been working in the localisation industry for 17 years, holds an MA in Interpreting and Translation, and speaks various languages. Having worked with some of the world’s biggest brands, including Honda, Hitachi, IBM and Lenovo, Nicola is an expert in helping companies go global. She has recently worked with retailers, such as Viking and Merlin Cycles to help them grow their international businesses.

Afternoon Conference Tracks

IRC will split into the following tracks, according to the topics of discussion: Growth & Innovation; Beyond Channels; Customer & Engagement; Delivery & Logistics.

Keynote

The Growing Threat Of Bots And Fake Visitors And What To Do About Them

  • The top five trends to watch- from credential stuffing to whole store imitation
  • Fake visitor motives and business impacts
  • Optimising for high conversion, low friction and low fraud

Sean Bennett
Director - Consumer Markets, Shape Security

Sean Bennett

Director - Consumer Markets, Shape Security

Sean leads Shape’s UK Consumer Markets group who work across Retail, Gaming, Finance, Travel, and Hospitality industries.  Sean has a specific focus on helping dominant brands optimise their digital channels for high conversion, low friction, and low fraud.

Closing Keynote Panel Discussion

How Will Ecommerce Develop By 2021 And What Should Retail Leaders Be Doing Today To Prepare?

The moderator will ask some of the following questions and also open to the audience.

  • How will the role of mobile develop over the next three years within the eCommerce landscape?
  • Which new technologies will offer eCommerce leaders the best ROI by 2021?
  • What role will social media play in the eCommerce landscape of the next three years?
  • What new skills should eCommerce leaders focus to drive competitive advantage in the short term?
  • How will customer expectations develop by 2021 and what should retail leaders be doing now to deliver on them?
  • How should retailers approach creating a learning mind-set over the next three years?
  • How should retailers approach integrating partners to drive innovation in the short term?
  • What will the role of online be by 2021 and how will it be influencing stores?

Joris Beckers
Founder, Picnic

Joris Beckers

Founder, Picnic

Maureen McDonagh
Industry Head - Retail, Facebook

Maureen McDonagh

Industry Head - Retail, Facebook

Maureen joined Facebook to focus on growing Facebook’s UK Grocery business. Maureen’s experience spans across Sales and Marketing, Client Management, Operations, Strategy and Mergers and Acquisitions.

Prior to Facebook, Maureen was on the Leadership Board for Nectar, managing eCommerce and Digital Media. During her time at Nectar she launched Nectar’s Women in Leadership programme and Innovation platform.

Many of Maureen’s defining career moments came from her time at News International, working on commercializing digital and content assets for The Times, Sunday Times and The Sun to drive revenue. During her time, she was responsible for launching Su Doku merchandise to the UK retail market.

Alastair Stirling
Industry Head, Retail, Google

Alastair Stirling

Industry Head, Retail, Google

Alastair currently works with retailers to understand the role of digital in their businesses and how they can take advantage of it to support their growth. Over his 10 years at Google he has worked with a wide variety of businesses from pureplays to multi-channel and lead generation, across multiple retailing categories. He is currently focused on the Home and DIY sector and specifically on understanding the role online plays in driving offline sales and the resultant implications for retailers.

Sean McKee
Director of Ecommerce and Customer Experience, Schuh

Sean McKee

Director of Ecommerce and Customer Experience, Schuh

Sean is an experienced retailer who progressed through a range of operations roles including store, regional and divisional management at Schuh, before getting into eCommerce in 2010.

A long-time advocate of integrating bricks and clicks in the pursuit of an optimum retail experience, in his current role he has, among other things, delivered on growth, mobile optimisation and a clear-sighted cross-channel proposition. He is passionate about offering real convenience to an increasingly sophisticated, demanding and tech-enabled customer.

A seasoned contributor at eCommerce events in the UK and elsewhere, his current interests include CRO, use of content, developments in voice and visual search, AI and the start-up/scale-up ecosystem. He recently took some study time out to sharpen his pencil at Massachusetts Institute of Technology (MIT).

Ian Jindal
Co-founder and Editor in Chief, InternetRetailing

Ian Jindal

Co-founder and Editor in Chief, InternetRetailing

Ian Jindal is a consultant, publisher and advisor in eCommerce and multichannel retail. Ian , providing insight and research for Europe’s etailers and multichannel retailers (www.internetretailing.net).

Ian co-founded RetailX, researching performance in multichannel retail, brands and vendors. In 2015 InternetRetailing launched the UK Top500 ranking of retailers (IRUK) and in 2016 the first performance-based ranking of European’s retailers, (www.internetretailing.net/iruk) and (www.internetretailing.net/ireu)

Ian’s retail clients include Selfridges, House of Fraser, Marks & Spencer, John Lewis, Asda, Couturelab, Waitrose, De Bijenkorf, Kering, Disney, IKEA and Walgreens Boots Alliance. Previously Ian was Group eCommerce Director at Littlewoods Shop Direct, and Head of Online Operations at the BBC. Ian founded the European eCommerce Forum, is an Advisor to eCommerce Europe and authored the UK’s first MSc in Internet Retailing.

Chairman’s Closing Remarks

A wrap up of the day’s key themes, learnings and discussions.

Ian Jindal
Co-founder and Editor in Chief, InternetRetailing

Ian Jindal

Co-founder and Editor in Chief, InternetRetailing

Ian Jindal is a consultant, publisher and advisor in eCommerce and multichannel retail. Ian , providing insight and research for Europe’s etailers and multichannel retailers (www.internetretailing.net).

Ian co-founded RetailX, researching performance in multichannel retail, brands and vendors. In 2015 InternetRetailing launched the UK Top500 ranking of retailers (IRUK) and in 2016 the first performance-based ranking of European’s retailers, (www.internetretailing.net/iruk) and (www.internetretailing.net/ireu)

Ian’s retail clients include Selfridges, House of Fraser, Marks & Spencer, John Lewis, Asda, Couturelab, Waitrose, De Bijenkorf, Kering, Disney, IKEA and Walgreens Boots Alliance. Previously Ian was Group eCommerce Director at Littlewoods Shop Direct, and Head of Online Operations at the BBC. Ian founded the European eCommerce Forum, is an Advisor to eCommerce Europe and authored the UK’s first MSc in Internet Retailing.

IRC After-Party

Grab a well earned drink and some nibbles after an intense day of discussion.

Thank you for your interest in the InternetRetailing Conference
A member of our team will be in touch shortly.
In the meantime, stay tuned to the IR Events News.

Thank you for your interest in the InternetRetailing Conference
A member of our team will be in touch shortly.