Opening & Closing Plenary

Opening & Closing Plenary

Track 1

International & Innovation

Track 2

Delivery & Operations

Track 3

Customer & Engagement

Track 4

Beyond Channels

Overview

Reflecting the state of the industry, our opening debates aim to clarify exactly what the modern landscape is. How have consumers evolved in terms of their expectations and demands? How can retailers respond profitably? We also explore the possibilities in new talent and working methodology. What is the perfect blend of age and experience, and how can traditional labour be reconciled with new opportunities in technology?

Chairman’s Introduction & Welcome

Ian Jindal, Editor in Chief, InternetRetailing Magazine sets the discussion for the day.

Ian Jindal
Co-founder and Editor in Chief, InternetRetailing

Ian Jindal

Co-founder and Editor in Chief, InternetRetailing

Ian Jindal is a consultant, publisher and advisor in eCommerce and multichannel retail. Ian , providing insight and research for Europe’s etailers and multichannel retailers (www.internetretailing.net).

Ian co-founded RetailX, researching performance in multichannel retail, brands and vendors. In 2015 InternetRetailing launched the UK Top500 ranking of retailers (IRUK) and in 2016 the first performance-based ranking of European’s retailers, (www.internetretailing.net/iruk) and (www.internetretailing.net/ireu)

Ian’s retail clients include Selfridges, House of Fraser, Marks & Spencer, John Lewis, Asda, Couturelab, Waitrose, De Bijenkorf, Kering, Disney, IKEA and Walgreens Boots Alliance. Previously Ian was Group eCommerce Director at Littlewoods Shop Direct, and Head of Online Operations at the BBC. Ian founded the European eCommerce Forum, is an Advisor to eCommerce Europe and authored the UK’s first MSc in Internet Retailing.

Keynote Fireside Chat

Henry joined the UK’s second largest pureplay digital retailer earlier this year, to steer the business through the next phase of its transformation.

In this keynote fireside chat; the former Rank Group CEO will share his thoughts on the business four months in and discuss what his gaming industry experience will bring to Shop Direct as well as the wider retail industry.

Henry Birch
Group Chief Executive Officer, Shop Direct

Henry Birch

Group Chief Executive Officer, Shop Direct

Henry joined Shop Direct in May 2018, having previously been chief executive officer of FTSE 250-
listed Rank Group plc. During his four years at Rank Group, Henry led the business through a widereaching
strategic overhaul to create the UK’s largest multichannel gaming operator. Prior to joining
Rank, Henry spent four years as CEO of William Hill Online, where he launched the company’s mobile
business. He started his career working in the House of Commons and holds an MBA from Stanford
Graduate School of Business.
As the UK’s largest integrated pureplay digital retailer and financial services provider, Shop Direct has
annual sales of £1.93 billion. Our brands are Very.co.uk, Littlewoods.com, VeryExclusive.co.uk and
LittlewoodsIreland.ie. We receive an average of more than 1.3 million website visits every day, with 69%
of online sales completed on mobile devices.
We exist to make good things easily accessible to more people. With our multi-category range of famous
brands, market-leading technology and data capabilities and unique financial services products offering
flexible ways to pay, we’re well placed to deliver on that promise.
We sell more than 1,800 famous brands, including big name labels and our own exclusive brands. We
have four million customers and deliver 49 million products every year. Our free click-and-collect service,
CollectPlus, delivers to 7,000 stores across the country, increasing ease and convenience for customers.

For more information on Shop Direct, visit www.shopdirect.com or follow us on Twitter at @ShopDirect.

Opening Keynote Panel Discussion

Which New Skills Should eCommerce Leaders Focus On To Regenerate Their Businesses And Drive 2018 Profits?

The moderator will use some of the questions below as well as asking the audience to offer their own questions:

  • Who should really be on the board of a successful retailer in the digital age and how is this changing?
  • Which new skills are required today to remain relevant and profitable in a highly competitive omnichannel market?
  • How can eCommerce leaders best up-skill their workforce to drive regeneration and long-term market share?
  • How can retailers best attract digital talent away from capital cities and ensure they want to stay?
  • Which new eCommerce skills will be needed by 2023 and how can we get there?

Julien Callede
Founder, Made.com

Julien Callede

Founder, Made.com

Jonathan Wall
Chief Digital Officer, Missguided

Jonathan Wall

Chief Digital Officer, Missguided

Jonathan Wall began his e-commerce career at dabs.com when, in September 1999, the decision was taken to transform the IT catalogue mail order business. As marketing director, Jonathan and his team were instrumental to the success of Dabs online and helped dabs.com become one of the UK’s first and most successful pure-play online retailers. Jonathan was responsible for Product Management, E-Commerce and consumer sales and as an Executive Director reported directly to the founder and CEO.
In April 2006, dabs.com was sold to BT Retail and Jonathan helped with the integration of the business into BT and the transition of the BT Shop onto Dabs’ e-commerce platform.
Jonathan left Dabs in September 2008 after a successful transition period to become CEO at Flowersdirect.co.uk, one of the UK’s leading online florists. With its 900 member florists across the UK offering same day delivery of flowers and gifts, Flowersdirect was on its way to becoming established as a strong challenger to the established hierarchy in the floral sector and Jonathan oversaw a business transformation that included new business and e-commerce systems and the overhaul of the product offering.
In April 2010, Jonathan took on the role of Group e-commerce director at Shop Direct Group. With control of the commercial performance of the group’s websites, Jonathan’s expertise is being used to drive new visitors to the sites. Jonathan’s remit also includes the optimisation of these sites and improving conversion rates and visitor journeys. In July 2012 Jonathan took on the responsibility of development of the websites following the departure of the E-Commerce Development director and now looks after Web Development, Usability & the User Journey of
Shop Direct’s websites. After seeing the complete transformation of Shop Direct from a catalogue retailer to one of the UK’s leading Digital businesses Jonathan left Shop Direct in August 2017 to take on the role of Chief Digital Officer at Missguided and several Advisory and Non-Exec positions.

Paul Sulyok
Founder & CEO, Green Man Gaming

Paul Sulyok

Founder & CEO, Green Man Gaming

Paul is the Founder and CEO of Green Man Gaming, an award-winning global eCommerce technology company in the video games industry. His disruptive innovation and entrepreneurship has driven Green Man Gaming’s fast growth success from a team of three working with just 26 publishers in 2010 to one of the largest multi-platform digital game retailers in the world today. From its headquarters in Kings Cross, London (UK), Green Man Gaming offers gamers in 195 countries a wide catalogue of digital games, a social platform for the community and a games publishing business. Leveraging its patented technology, Green Man Gaming also partners with game publishers and leading hardware manufacturers such as Intel® and Lenovo to support their marketing initiatives.

As an already distinguished business leader, Paul is passionate about raising the profile of British businesses and technology internationally. He also believes in the truly immersive and engaging power of video games as an unrivalled form of entertainment and strives to promote the benefits of the industry at every opportunity.

Before Green Man Gaming, Paul founded Prizefight, a hybrid of video games and betting, and built customised algorithmic trading engines for the cash equity markets.  He was also a management consultant, a banker and an Officer in HM Forces.

Ian Jindal
Co-founder and Editor in Chief, InternetRetailing

Ian Jindal

Co-founder and Editor in Chief, InternetRetailing

Ian Jindal is a consultant, publisher and advisor in eCommerce and multichannel retail. Ian , providing insight and research for Europe’s etailers and multichannel retailers (www.internetretailing.net).

Ian co-founded RetailX, researching performance in multichannel retail, brands and vendors. In 2015 InternetRetailing launched the UK Top500 ranking of retailers (IRUK) and in 2016 the first performance-based ranking of European’s retailers, (www.internetretailing.net/iruk) and (www.internetretailing.net/ireu)

Ian’s retail clients include Selfridges, House of Fraser, Marks & Spencer, John Lewis, Asda, Couturelab, Waitrose, De Bijenkorf, Kering, Disney, IKEA and Walgreens Boots Alliance. Previously Ian was Group eCommerce Director at Littlewoods Shop Direct, and Head of Online Operations at the BBC. Ian founded the European eCommerce Forum, is an Advisor to eCommerce Europe and authored the UK’s first MSc in Internet Retailing.

Keynote Presentation: New Retail

Rethinking The Role Of The Store To Ensure Profitability In An Increasingly Uncertain Omnichannel Market

  • Assessing the role and format of stores in the face of increased rents and rates and declining footfall
  • Ensuring your store strategy reflects your omnichannel customer value proposition whilst still focusing on profitability
  • Evaluating the purpose of the store from an omnichannel fulfilment perspective
  • Understanding the key factors of delivering a seamless experience in store in 2018 and beyond
  • Predicting how to role of the store will develop in the next 5-10 years as omnichannel expectations rise

David Lloyd
Managing Director, UK & Nordics, Alibaba Group

David Lloyd

Managing Director, UK & Nordics, Alibaba Group

David Lloyd was appointed Managing Director for Alibaba Group in the UK, Ireland & Nordics in July 2017, having joined the business in October 2016 as Business Development Director. He is responsible for all business units across the three markets, however his primary responsibility lies in helping businesses across the UK, Ireland and Nordics understand and seize the opportunity that lies in wait for foreign brands in China.

He brings extensive knowledge of the retail and technology industries to the role, having spent nine years at Google UK working closely with UK retailers and overseeing the UK Retail and Technology sectors.

David holds a BA in English Literature and French from Oxford University and is a keen half marathon runner in his spare time.

eCommerce Innovation Keynote Panel Discussion

Future Retail Customer Experience- Remove Friction Or Stand For Something!

  • How can retailers win by removing friction from the shopping experience?
  • How can retailers understand which technology innovations are relevant for both their customers and their businesses?
  • How will the traditional ecommerce site evolve to account for new innovations?
  • Which techniques offer the best ROI for inspiring brand loyalty in today’s crowded eCommerce marketplace?
  • What will be the next dominant customer interface after the smartphone?
  • How can retail leaders ensure they have the right culture and talent to embrace new innovations to drive customer experience effectively?

Alex Murray
Digital Director, Lidl

Alex Murray

Digital Director, Lidl

Alex Murray is Digital Director at Lidl, previously holding a number of ecommerce and multichannel roles at Waitrose, GAME and Berry Bros. & Rudd. He has 18 years digital experience, leading diverse teams through periods of rapid growth and transformation and is passionate about creating memorable digital experiences that drive customer advocacy and repeat business.

Sébastien Hénon
Director of Consumer Information Systems, Clarins Group

Sébastien Hénon

Director of Consumer Information Systems, Clarins Group

Alex Hamilton
Head of Innovation Projects, Isobar

Alex Hamilton

Head of Innovation Projects, Isobar

Alex Hamilton is Head of Innovation at Isobar.

With a strong research background, he specialises in understanding the opportunities/challenges facing retailers and the role digital is playing in reshaping the industry.

Formerly Head of Research at Retail Week, Alex delivered bespoke research projects for a range of multinational clients, including Lego, Microsoft and Mastercard.

He joined from financial services firm IHS Markit where he worked as an Economist covering emerging Asia, with a focus on business developments in China.

He holds a First-Class degree in BSc Economics from the University of Sussex and is based in London.

Sean McKee
Director of Ecommerce and Customer Experience, Schuh

Sean McKee

Director of Ecommerce and Customer Experience, Schuh

Sean is an experienced retailer who progressed through a range of operations roles including store, regional and divisional management at Schuh, before getting into eCommerce in 2010.

A long-time advocate of integrating bricks and clicks in the pursuit of an optimum retail experience, in his current role he has, among other things, delivered on growth, mobile optimisation and a clear-sighted cross-channel proposition. He is passionate about offering real convenience to an increasingly sophisticated, demanding and tech-enabled customer.

A seasoned contributor at eCommerce events in the UK and elsewhere, his current interests include CRO, use of content, developments in voice and visual search, AI and the start-up/scale-up ecosystem. He recently took some study time out to sharpen his pencil at Massachusetts Institute of Technology (MIT).

Networking, coffee & 1-2-1 meetings

Roundtable sessions

Debate and gain insight from peers and practitioners in these open and intimate discussions on a topic of your choice. You can see a selection of the Moderators below.

These sessions are only for those with a Retailer Delegate Pass.

VIEW THE FULL ROUNDTABLE LINE-UP >

Alison Lancaster
Interim Digital Marketing Director, Fanatics (International)

Alison Lancaster

Interim Digital Marketing Director, Fanatics (International)

Alison is Interim Digital Marketing Director at Fanatics International – the International arm of the world’s largest omni-channel retailer of licensed sports merchandise and fan gear. Fanatics International offer best in-class e-commerce solutions to many of the world’s leading sports clubs and organisations such as  Manchester United, Chelsea, Real Madrid, Borussia Dortmund, Valencia, Olympique de Marseille; American Sports (NFL, NBA, NHL, MLS) and manages the omni-channel operations for Manchester City, Everton, Aston Villa;  F1, The Ryder Cup, Le Tour de France, England Rugby, WRU, It also operates it’s own branded Fanatics and Kitbag digital sites.  Alison is part of the executive leadership team based in Manchester, with rapidly expanding International offices in Japan, Germany and Spain. Fanatics HQ is in the USA.

Prior to joining Fanatics in June 2018, Alison spent two years at House of Fraser in various interim roles including Chief Customer Officer and Marketing Director.  Previous roles including the set up of JohnLewis.com and Debenhams.com; launching Fashion, Beauty and Home on Harrods.com, as well as working for numerous market leading lifestyle and specialist brands such as Charles Tyrwhitt, White Stuff, Bravissimo and Kiddicare.  Alison’s career in the omni-channel retailing, digital, data, advertising and marketing areas has also encompassed time at Europe’s largest designer outlet, McArthurGlen/SPG, Waitrose Wines, Morrisons Supermarkets and Bonmarché. Alison is passionate about retail innovation, customer experience, brands and all things digital!

Alison is an Ambassador for ‘Be Inspired’ and Women in Retail, previous Chair of the Direct Commerce Association, and holds a number of Advisory Board roles including a member of the eConsultancy Digital Advisory Board.

Alex Murray
Digital Director, Lidl

Alex Murray

Digital Director, Lidl

Alex Murray is Digital Director at Lidl, previously holding a number of ecommerce and multichannel roles at Waitrose, GAME and Berry Bros. & Rudd. He has 18 years digital experience, leading diverse teams through periods of rapid growth and transformation and is passionate about creating memorable digital experiences that drive customer advocacy and repeat business.

Sara Prowse
Chief Executive Officer, Hotter

Sara Prowse

Chief Executive Officer, Hotter

Over 25 years of multi-channel retail experience, spanning digital, online, mobile, catalogue, concession, department and fashion stores, both in the UK, US and Europe.

Customer and product focussed, with core experience in digital, direct marketing, merchandising, transformational change, strategy and leadership.

Sara joined Hotter at the beginning of 2016, with the remit to fix and stabilise a business that had gone through rapid growth but was starting to falter, and then step change the growth trajectory, with international expansion the key driver.

Sara’s early career was spent in merchandising at River Island and then Debenhams gaining buying and merchandising experience in clothing and footwear.

A career move in merchandising brought her to the North West, as Merchandising Director for GUS, where she led the clothing and footwear merchandising teams. Subsequently she went on to lead the integration of GUS and Littlewoods with Shop Direct the resulting business. Following this role in transformational change, she moved into marketing at Shop Direct as a Brand Director responsible for creating the brand isme, targeting the 50+ female consumer.

Her last role prior to joining Hotter was European Managing Director at Lands’ End, a classic American lifestyle brand targeting the more mature customer. Here she was responsible for modernising the business and leading its digital transformation in the UK, Germany, Austria and France.

Outside of work her passions include: Skiing, yoga, pilates, cookery, and retail therapy, with a real weakness for buying shoes!

Ash Roots
Chief Digital Officer (Services), Dixons Carphone

Ash Roots

Chief Digital Officer (Services), Dixons Carphone

Ash is a creative and commercial senior leader with more than 17 years of experience helping start-up and established companies take advantage of the internet to drive financial and customer goals.
Across websites, applications, social-media, mobile and digital content, he has been responsible for transforming businesses by creating great people orientated digital products and services.

Conference tracks

IRC will split into the following tracks, according to the topics of discussion: Growth & Innovation; Beyond Channels; Customer & Engagement; Delivery & Logistics.

Closing Keynote Panel Discussion

How Will Ecommerce Develop By 2021 And What Should Retail Leaders Be Doing Today To Prepare?

The moderator will ask some of the following questions and also open to the audience.

  • How will the role of mobile develop over the next three years within the eCommerce landscape?
  • Which new technologies will offer eCommerce leaders the best ROI by 2021?
  • What role will social media play in the eCommerce landscape of the next three years?
  • What new skills should eCommerce leaders focus to drive competitive advantage in the short term?
  • How will customer expectations develop by 2021 and what should retail leaders be doing now to deliver on them?
  • How should retailers approach creating a learning mind-set over the next three years?
  • How should retailers approach integrating partners to drive innovation in the short term?
  • What will the role of online be by 2021 and how will it be influencing stores?

Joris Beckers
Founder, Picnic

Joris Beckers

Founder, Picnic

Maureen McDonagh
Industry Head - Retail, Facebook

Maureen McDonagh

Industry Head - Retail, Facebook

Maureen joined Facebook to focus on growing Facebook’s UK Grocery business. Maureen’s experience spans across Sales and Marketing, Client Management, Operations, Strategy and Mergers and Acquisitions.

Prior to Facebook, Maureen was on the Leadership Board for Nectar, managing eCommerce and Digital Media. During her time at Nectar she launched Nectar’s Women in Leadership programme and Innovation platform.

Many of Maureen’s defining career moments came from her time at News International, working on commercializing digital and content assets for The Times, Sunday Times and The Sun to drive revenue. During her time, she was responsible for launching Su Doku merchandise to the UK retail market.

Alastair Stirling
Industry Head, Retail, Google

Alastair Stirling

Industry Head, Retail, Google

Alastair currently works with retailers to understand the role of digital in their businesses and how they can take advantage of it to support their growth. Over his 10 years at Google he has worked with a wide variety of businesses from pureplays to multi-channel and lead generation, across multiple retailing categories. He is currently focused on the Home and DIY sector and specifically on understanding the role online plays in driving offline sales and the resultant implications for retailers.

Sean McKee
Director of Ecommerce and Customer Experience, Schuh

Sean McKee

Director of Ecommerce and Customer Experience, Schuh

Sean is an experienced retailer who progressed through a range of operations roles including store, regional and divisional management at Schuh, before getting into eCommerce in 2010.

A long-time advocate of integrating bricks and clicks in the pursuit of an optimum retail experience, in his current role he has, among other things, delivered on growth, mobile optimisation and a clear-sighted cross-channel proposition. He is passionate about offering real convenience to an increasingly sophisticated, demanding and tech-enabled customer.

A seasoned contributor at eCommerce events in the UK and elsewhere, his current interests include CRO, use of content, developments in voice and visual search, AI and the start-up/scale-up ecosystem. He recently took some study time out to sharpen his pencil at Massachusetts Institute of Technology (MIT).

Ian Jindal
Co-founder and Editor in Chief, InternetRetailing

Ian Jindal

Co-founder and Editor in Chief, InternetRetailing

Ian Jindal is a consultant, publisher and advisor in eCommerce and multichannel retail. Ian , providing insight and research for Europe’s etailers and multichannel retailers (www.internetretailing.net).

Ian co-founded RetailX, researching performance in multichannel retail, brands and vendors. In 2015 InternetRetailing launched the UK Top500 ranking of retailers (IRUK) and in 2016 the first performance-based ranking of European’s retailers, (www.internetretailing.net/iruk) and (www.internetretailing.net/ireu)

Ian’s retail clients include Selfridges, House of Fraser, Marks & Spencer, John Lewis, Asda, Couturelab, Waitrose, De Bijenkorf, Kering, Disney, IKEA and Walgreens Boots Alliance. Previously Ian was Group eCommerce Director at Littlewoods Shop Direct, and Head of Online Operations at the BBC. Ian founded the European eCommerce Forum, is an Advisor to eCommerce Europe and authored the UK’s first MSc in Internet Retailing.

Chairman’s Closing Remarks

A wrap up of the day’s key themes, learnings and discussions.

Ian Jindal
Co-founder and Editor in Chief, InternetRetailing

Ian Jindal

Co-founder and Editor in Chief, InternetRetailing

Ian Jindal is a consultant, publisher and advisor in eCommerce and multichannel retail. Ian , providing insight and research for Europe’s etailers and multichannel retailers (www.internetretailing.net).

Ian co-founded RetailX, researching performance in multichannel retail, brands and vendors. In 2015 InternetRetailing launched the UK Top500 ranking of retailers (IRUK) and in 2016 the first performance-based ranking of European’s retailers, (www.internetretailing.net/iruk) and (www.internetretailing.net/ireu)

Ian’s retail clients include Selfridges, House of Fraser, Marks & Spencer, John Lewis, Asda, Couturelab, Waitrose, De Bijenkorf, Kering, Disney, IKEA and Walgreens Boots Alliance. Previously Ian was Group eCommerce Director at Littlewoods Shop Direct, and Head of Online Operations at the BBC. Ian founded the European eCommerce Forum, is an Advisor to eCommerce Europe and authored the UK’s first MSc in Internet Retailing.

IRC After-Party

Grab a well earned drink and some nibbles after an intense day of discussion.

Not available to those holding a Visitor Pass.

Thank you for your interest in the InternetRetailing Conference
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In the meantime, stay tuned to the IR Events News.

Thank you for your interest in the InternetRetailing Conference
A member of our team will be in touch shortly.