8 October 2020

IRC (InternetRetailing Conference)



Scott Barker

Scott Barker

Head of Customer Service, Missguided

A Supply Chain Professional, Scott has over 21 years of hands on experience in Customer Service, Contact Centre and Operational Management,  holding senior positions across a number of sectors including Telecoms and Retail. As the Head of Customer Service for Missguided, Scott has direct accountability for the customer journey across all territories, which includes managing the post sales Customer Experience. A key element of the Supply Chain team within Missguided, Scott’s team is well versed in taking the Voice of the Customer, and using this insight to shape amongst other things the returns and delivery strategy within the business. 

During his career Scott has successfully delivered Voice of the Customer/Customer Satisfaction improvements, Business and Digital change programs, and is currently leading a business wide Returns project that will deliver significant enhancements to Missguided customer experience.


Digital retail leaders



Visitors were retailers



Over 25m turnover



Turnover of companies attending



Main sponsors


What our clients say...

What our clients say...

  • We’ve been coming to InternetRetailing Conference for the best part of five years. Year on year we’ve seen that this is the number one event in the UK for that bridge between marketing and technology in the ecommerce space.
    Chris Baldrey-Chourio
  • IRC is the only conference I go to every year
    David Walmsley
    Director, M&S.com, Marks & Spencer
  • This is the place to come if you want to get the UK retailers. We get more good conversations here than we do at any event in the UK.
    James Brooke
  • This is one of the best industry events for quality networking.
    Anouk De Lange
    Market Development, Buyapowa
  • It’s probably one of the best one day conferences that you can come to. The calibre of the presenters are good… especially your peers…great networking and enough information each year that I can come away with.
    David Williams
    Director of Online EMEA, Deckers Brands
  • A very good concentrated, intense day of best practice… brilliant that it’s in one day, brilliant that it’s in a single venue and a good opportunity to meet with senior people from very good retail organisations
    Sean McKee
    Head of eCommerce/CS, Schuh
  • I’ve been coming to IRC for a long time and it’s a great opportunity to network with people that I know across the business… people that I’ve worked with or suppliers that I’ve worked with in the past.
    Jon Asbury
    Multichannel Director, Go Outdoors
  • InternetRetailing Conference is the only event that I always put in my calendar.
    Paul McDermott
    Head of Ecommerce, Poundland