Roundtable

Table 8: Customer Centric Delivery

Driving Customer Experience From Checkout To Doorstep Ensuring It’s Relevant And Consistent Every Time

This dedicated forum – exclusively for retailers – has been designed to span a breadth of topics critical to the future retail machine and will equip participants with the tools to create an overall solution that ultimately attracts; keeps and builds customer loyalty and revenue over time.

Key Roundtable discussion point

  • How can you decide what choice of delivery options to offer at your checkout?
  • How should retailers approach personalising delivery options around each customer cost- effectively to suit their lifestyles
  • What are the key considerations for delivery options and returns as part of an effective international delivery strategy?
  • What impact are delivery options having on cart abandonment and how can this be reduced effectively?
  • How should retailers approach customer- centric tracking to drive the final mile experience?
  • What key steps should retailers be looking at to ensure their delivery strategy delivers ROI and remains efficient?

 

 

Moderator

Chris Greenwood, Chief Information Officer, Mamas and Papas
Chris Greenwood
Chief Information Officer, Mamas and Papas
13.55 - 14.35
Location: Track 2 | Delivery & Logistics
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Please note, Roundtables are only available to those holding a Retailer & Brands Delegate Pass or members of our Hosted Retailer & Brands programme.

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Chris Greenwood

Chief Information Officer, Mamas and Papas

Chris Greenwood is an innovative business technology professional with expertise in digital transformation, omnichannel retail, eCommerce, supply chain, WMS and ERP. He is a senior leader passionate about developing talent within agile teams and currently CIO at Mamas & Papas where he has worked for the past 28 years.   As CIO/CTO Chris is responsible for IT strategy and solutions for omnichannel, supply chain, ERP, eCommerce and digital transformation.  Prior to Mamas & Papas Chris was an IT and sound recording technician and lecturer at Barnsley College of Technology. 

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