News hub

The rise of cyber crime: two thirds of UK consumers consider fraud as “inevitable” when shopping online

The rise of cyber crime: two thirds of UK consumers consider fraud as “inevitable” when shopping online

14 August 2018 by Sasha Fedorenko   Two thirds (66%) of UK consumers say that fraud "inevitable" when shopping online, up from 52% last year, says new research.   In... Read More

Get connected to the Internet of Things

Get connected to the Internet of Things

13 August 2018 by Chloe Rigby   Retailers and brands are now starting to use the Internet of Things (IoT) at scale. They are connecting smart devices and low tech... Read More

House of Fraser dies and rises again thanks to Sports Direct – but what next?

House of Fraser dies and rises again thanks to Sports Direct – but what next?

10 August 2018 by Sasha Fedorenko   As resurrections go it was impressive. Seconds after House of Fraser announced that it was going into receivership, Mike Ashley, founder of Sports... Read More

INTERVIEW Mark Steel of Argos on digital merchandising

INTERVIEW Mark Steel of Argos on digital merchandising

10 August 2018 by Chloe Rigby   Shoppers in the market for a television ahead of this year’s World Cup have been able to try out how the model they’re... Read More

Four highly practical approaches to merchandising

Four highly practical approaches to merchandising

10 August 2018 by Chloe Rigby   Explaining to the customer just how products are relevant to them and will meet their needs helps them to buy with confidence. That’s... Read More

Argos, River Island and Evans Cycles among the retailers using new Productcaster shopping comparison service

Argos, River Island and Evans Cycles among the retailers using new Productcaster shopping comparison service

10 August 2018 by Chloe Rigby   Argos, Evans Cycles and River Island are among the retailers now advertising via a new comparison shopping service (CSS).   The Productcaster CSS... Read More

Standing out in a crowded marketplace

Standing out in a crowded marketplace

10 August 2018 by Chloe Rigby   Today’s shoppers are no longer limited to buying from their local high street or retail park. Instead, they have technology in their pockets... Read More

87% of shoppers will abandon a cart if checkout process is complicated

87% of shoppers will abandon a cart if checkout process is complicated

10 August 2018 by Sasha Fedorenko   The majority (87%) of consumers say that a "complicated" checkout process will make them abandon their shopping, says a new study.   In... Read More

Unhelpful product recommendations on mobile apps fuel stressful shopping, study says

Unhelpful product recommendations on mobile apps fuel stressful shopping, study says

10 August 2018 by Sasha Fedorenko   More than a half (65%) of UK shoppers say that unhelpful product recommendation on mobile apps make them feel stressed, says a new... Read More

Amazon’s Prime Day ‘halo effect’ makes shoppers spend more but smarter

Amazon’s Prime Day ‘halo effect’ makes shoppers spend more but smarter

09 August 2018 by Sasha Fedorenko   Amazon’s Prime Day 2018 saw shoppers participation multiply year-on-year, but customers now cross-check prices before committing to buy, says a new study.  ... Read More

No time to waste: 62% of UK online retailers are already planning for peak

No time to waste: 62% of UK online retailers are already planning for peak

09 August 2018 by Sasha Fedorenko   Almost three-fifths (62%) of online UK retailers are raising their game by planning now for Black Friday, says a new study.   According... Read More

Move over Millennials: Gen Z are the dominant influencers of tomorrow – and this is what they like

Move over Millennials: Gen Z are the dominant influencers of tomorrow – and this is what they like

08 August 2018 by Paul Skeldon   Addicted to their phones, demanding Wifi detox, teetotal, vegan and gluten free: meet Gen Z, your new customers. And what they want from... Read More

CASE STUDY How ASOS is using its German distribution centres to launch new services on the continent

CASE STUDY How ASOS is using its German distribution centres to launch new services on the continent

07 August 2018 by Alex Sword   As ASOS’s continental distribution centre ups its activity, the UK-based retailer has been able to deliver a wide range of new services to... Read More

75% of consumers frustrated by lack of real-time stock visibility, while 31% of stores regularly run out of stock

75% of consumers frustrated by lack of real-time stock visibility, while 31% of stores regularly run out of stock

07 August 2018 by Sasha Fedorenko   Three-quarters (75%) of consumers are "frustrated" by not receiving real-time stock visibility alerts on their smartphones when in stores – not helped by... Read More

More than a half of UK consumers now shop online as the value of digital basket exceeds a five-year average growth rate

More than a half of UK consumers now shop online as the value of digital basket exceeds a five-year average growth rate

07 August 2018 by Sasha Fedorenko   More than a half (55%) of UK consumers now shop more online than in-store compared to last year, says a new study.  ... Read More

Four approaches to merchandising

Four approaches to merchandising

07 August 2018 by Chloe Rigby   Explaining to the customer just how products are relevant to them and will meet their needs helps them to buy with confidence. That’s... Read More

Content called out: 47% of consumers fatigued by repetitive influencers

Content called out: 47% of consumers fatigued by repetitive influencers

07 August 2018 by Paul Skendon   Is social media influencer marketing too much of a good thing? According to findings published today by Bazaarvoice, the repetitive nature of content... Read More

The Early Bird Ends on Wednesday 15 August!

The Early Bird Ends on Wednesday 15 August!

03 August 2018 by IRC Staff   There is a saying that time waits for no man, but thankfully the same rule doesn’t apply to our exclusive EARLY BIRD Rate.... Read More

Four approaches to customer engagement

Four approaches to customer engagement

03 August 2018 by Chloe Rigby   Connected shoppers now expect a greater number of more convenient ways to get in touch and interact with the retailers and brands they... Read More

Greater warehouse automation needed to enable retailers to cope with increased demand

Greater warehouse automation needed to enable retailers to cope with increased demand

05 April 2018 by Liz Morrell   Increasing demand is placing a greater emphasis than ever on the need for automation in the warehouse, according to a new survey from... Read More

What the Brexit White Paper on the UK’s future relationship with the EU says about trade, ecommerce and digital

What the Brexit White Paper on the UK’s future relationship with the EU says about trade, ecommerce and digital

13 July 2018 by Chloe Rigby   The Brexit White Paper has received a broadly positive welcome from retail, marketing and logistics organisations working in ecommerce and multichannel retailing. But... Read More

The seven things a state of the art delivery operation requires

The seven things a state of the art delivery operation requires

26 March 2018 by Liz Morrell   A state of the art delivery operation should be made up of seven key elements, according to Raanan Cohen, co-founder and CEO of... Read More

Opinion: Why there’s still room for improvement in delivery packaging

Opinion: Why there’s still room for improvement in delivery packaging

13 July 2018 by Liz Morrell   Despite the opportunities for increased profitability and better customer satisfaction retailers are still overlooking the benefits of optimising their packaging when it comes... Read More

DHL launches two new transport innovations

DHL launches two new transport innovations

01 June 2018 by Liz Morrell   DHL claims that the launch of two new transport innovations this week will drive down carbon emissions, reduce the number of vehicles on... Read More

Opinion: Why Brexit is an opportunity for businesses to grow outside of EU

Opinion: Why Brexit is an opportunity for businesses to grow outside of EU

25 May 2018 by Liz Morrell   Brexit is an opportunity for businesses to grow outside the EU so long as they treat delivery as an integral component to growth,... Read More

Editorial: Why you really must keep customers informed about delivery

Editorial: Why you really must keep customers informed about delivery

04 July 2018 by Liz Morrell   An interesting revelation this week was the record number of next day deliveries for May, as recorded by the IMRG, as well as the... Read More

The future of logistics depends on four key elements

The future of logistics depends on four key elements

26 June 2018 by Liz Morrell   The future of logistics depends on four key elements: customer-centricity, sustainability, technology and people, according to the latest Logistics Trend Radar, from DHL.... Read More

Editorial: Why a good delivery goes beyond the front door

Editorial: Why a good delivery goes beyond the front door

11 July 2018 by Liz Morrell   If you think the delivery experience finishes at the front door then it’s definitely time to think again. When a customer carries a... Read More

Wincanton and PwC partner to help retailers and suppliers plan for Brexit

Wincanton and PwC partner to help retailers and suppliers plan for Brexit

25 July 2018 by Liz Morrell   Logistics company Wincanton has announced a partnership with PwC’s supply chain advisory practise where it will look to help UK retailers and suppliers... Read More

Editorial: Driving to innovate in delivery

Editorial: Driving to innovate in delivery

06 June 2018 by Liz Morrell   Chinese ecommerce giant JD has become the latest company to offer in car delivery. A number of retailers – including Amazon of course –... Read More

Opinion: Why the subscription box industry is important to your brand

Opinion: Why the subscription box industry is important to your brand

12 June 2018 by Liz Morrell   The subscription box industry is growing fast and offers great opportunities to tie customers in around delivery and product, says Marie Louise Dalton,... Read More

Editorial: Why automation is key to driving future online growth

Editorial: Why automation is key to driving future online growth

11 April 2018 by Liz Morrell   For a growing retailer understanding the right time to add automation to your warehouse is a tricky business. Go too early and the... Read More

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