News hub

The Netflix model: How Philips and Husqvarna are embracing the subscription economy

The Netflix model: How Philips and Husqvarna are embracing the subscription economy

05 October  2018 by Alex Sword   Moving towards an access model rather than an ownership model could be a way for retailers and brands to reduce the cost of... Read More

Waitrose trials in-fridge delivery to see if shoppers are ready for it

Waitrose trials in-fridge delivery to see if shoppers are ready for it

05 October  2018 by Chloe Rigby   Waitrose is trialling in-fridge delivery in a scheme that could set a new benchmark for how convenient delivery can be – and will... Read More

DFS on dangers and opportunities from Brexit to omnichannel

DFS on dangers and opportunities from Brexit to omnichannel

05 October  2018 by Chloe Rigby   DFS sees dangers and opportunities in a challenging and changing market and is changing its strategy as shoppers change the way they shop,... Read More

IRC 2018 PREVIEW Phil Barnes of N Brown Group on planning for peak

IRC 2018 PREVIEW Phil Barnes of N Brown Group on planning for peak

05 October  2018 by Chloe Rigby   Ahead of InternetRetailing Conference we hear from Phil Barnes, director of supply chain at the N Brown Group. Phil will be speaking at... Read More

CollectPlus returns House of Fraser parcels to customers

CollectPlus returns House of Fraser parcels to customers

05 October  2018 by Chloe Rigby   CollectPlus said this week that it had taken the decision to send parcels back to shoppers who had used its service to return... Read More

Ted Baker on how its stores help to boost online sales

Ted Baker on how its stores help to boost online sales

04 October  2018 by Chloe Rigby   Ted Baker today pointed to the importance of stores to its ecommerce business, as it reported fast online growth but falling like-for-like store... Read More

5 mistakes to avoid when evaluating commerce platforms

5 mistakes to avoid when evaluating commerce platforms

This piece is brought to you by courtesy of Episerver: you can meet them on Stand 41 at IRC 2018 in October.   If you’re looking for an enterprise ecommerce... Read More

How to create habit-forming experiences – with Nir Eyal

How to create habit-forming experiences – with Nir Eyal

This piece is brought to you by courtesy of Episerver: you can meet them on Stand 41 at IRC 2018 in October.   In this on-demand webinar Episerver and Nir... Read More

Exploiting Amazon’s weak spots – with Retail Prophet Doug Stephens

Exploiting Amazon’s weak spots – with Retail Prophet Doug Stephens

This piece is brought to you by courtesy of Episerver: you can meet them on Stand 41 at IRC 2018 in October.   In this on-demand webinar Episerver and retail... Read More

What AI can actually do for commerce – with Jason Goldberg

What AI can actually do for commerce – with Jason Goldberg

This piece is brought to you by courtesy of Episerver: you can meet them on Stand 41 at IRC 2018 in October.   In this on-demand webinar Episerver and Jason... Read More

Clean slate: 5 things a new HoF board needs to do to resurrect the retailer

Clean slate: 5 things a new HoF board needs to do to resurrect the retailer

03 October  2018 by Paul Skeldon   After weeks of rent negotiations, now Mike Ashley, head of Sports Direct and now owner of House of Fraser has sacked the HoF... Read More

M&S launches checkout-free payments in six London stores

M&S launches checkout-free payments in six London stores

03 October  2018 by Alex Sword   Marks & Spencer is allowing customers to pay for small purchases through its app in some of its London stores after trialling the... Read More

David Wild of Dominos on three pillars to customers satisfaction

David Wild of Dominos on three pillars to customers satisfaction

03 October  2018 by Sasha Fedorenko   "We always ask ourselves, ’What does the customer want?’ We operate under three pillars that include convenience, engagement and recognition," said David Wild... Read More

Electric delivery vehicle trial

Electric delivery vehicle trial

This piece is brought to you by courtesy of Gnewt Cargo: you can meet them on Stand 12 at IRC 2018 in October.   Part of the Mayor of London’s... Read More

Tesco sees sales rise across channels as customer numbers rise

Tesco sees sales rise across channels as customer numbers rise

03 October  2018 by Chloe Rigby   Tesco today hailed growth across its sales channels as it reported rising sales and profits in the first half of its year.  ... Read More

Snapchat continues to court retailers with the roll out of shoppable ads

Snapchat continues to court retailers with the roll out of shoppable ads

02 October  2018 by Paul Skeldon   Following on from its tie up with Amazon, Snapchat has also rolled out Shoppable Snap Ads to any advertiser through Snapchat’s self-serve buying tool.... Read More

Amazon to raise its minimum wage for UK employees from November 1

Amazon to raise its minimum wage for UK employees from November 1

02 October  2018 by Chloe Rigby   Amazon said today that it was to raise its minimum wage to £10.50 an hour in London and £9.50 an hour in the... Read More

ScS says record ecommerce growth offsets 9.4% drop in sales at its House of Fraser concessions

ScS says record ecommerce growth offsets 9.4% drop in sales at its House of Fraser concessions

02 October  2018 by Chloe Rigby   ScS today said that growth in its core business, including record online sales, had offset falling sales in its concessions within House of... Read More

Selfridges unveils record results, with strong online growth

Selfridges unveils record results, with strong online growth

02 October  2018 by Chloe Rigby   Selfridges this week pointed to strong growth in digital as it unveiled record results for the fifth year in a row. It said... Read More

PREVIEW InternetRetailing Conference returns this month with a roundtable approach to addressing retail challenges

PREVIEW InternetRetailing Conference returns this month with a roundtable approach to addressing retail challenges

02 October  2018 by Sasha Fedorenko   InternetRetailing Conference (IRC) is taking a roundtable approach to address retail issues when it returns on October 11. This year’s event is at... Read More

Europe’s Future Delivery Landscape

Europe’s Future Delivery Landscape

A MetaPack review of the top trends and market developments that will shape the eCommerce value chain of 2020 The retail eCommerce landscape is undergoing an unprecedented wave of innovation... Read More

Style over substance? Fashion retailers want latest tech, but consumers don’t see it as such as good fit

Style over substance? Fashion retailers want latest tech, but consumers don’t see it as such as good fit

02 October  2018 by Paul Skeldon   While fashion retailers want to invest in high tech features such as AR and VR, some 80% of shoppers say they wouldn’t be... Read More

Roger Morris of Royal Mail on the changing shape of peak

Roger Morris of Royal Mail on the changing shape of peak

01 October  2018 by Sasha Fedorenko   Consumers are starting to shop more online than in-store because it’s more convenient, said Roger Morris, head of Royal Mail Parcels, as he... Read More

Anne Summers turns on to Progressive Web Apps as it sees 72% of its traffic come from mobile

Anne Summers turns on to Progressive Web Apps as it sees 72% of its traffic come from mobile

01 October  2018 by Paul Skeldon   British multinational retailer Ann Summers is the latest retailer to opt for a Progressive Web Apps (PWA) app to cater to its growing mobile customer... Read More

Spreadshirt CEO: Mobile-first eCommerce is about simplicity

Spreadshirt CEO: Mobile-first eCommerce is about simplicity

28 September 2018 by Alex Sword    Retailers have been wising up to mobile, recognising it as its own category rather than treating it as a pared down version of... Read More

Missed delivery windows cost retailers, carriers and consumers a collective £1.6bn a year: IMRG

Missed delivery windows cost retailers, carriers and consumers a collective £1.6bn a year: IMRG

28 September 2018 by Chloe Rigby   UK retailers, their delivery partners, and customers are losing £1.6bn a year by getting delivery wrong, according to a new IMRG study.  ... Read More

DFS in-browser AR brings the lounge to life

DFS in-browser AR brings the lounge to life

28 September 2018 by Paul Skeldon   DFS, a leading UK upholstery retailer, is upping its online and mobile experience with the addition of AR, which places furniture in the... Read More

River Island, Bonmarché and H&M: a tale of online growth and falling store sales

River Island, Bonmarché and H&M: a tale of online growth and falling store sales

28 September 2018 by Chloe Rigby   Fashion retailers Bonmarché, River Island and H&M have this week all reported falling store sales contrasting with strong online growth. It seems to... Read More

GUEST COMMENT Retailers’ enthusiasm for digital signage and wi-fi requires network investment

GUEST COMMENT Retailers’ enthusiasm for digital signage and wi-fi requires network investment

27 September 2018 by Vanessa Armstrong    Video walls and eye-grabbing content are increasingly a feature of larger stores in shopping malls and metropolitan high streets.   Digital signage is... Read More

How Amazon aims to be “Earth’s most customer-centric company” in B2B eCommerce

How Amazon aims to be “Earth’s most customer-centric company” in B2B eCommerce

27 September 2018 by Alex Sword   “B2B is fast becoming the bigger online opportunity” was the provocative claim on the opening slide at Amazon’s packed presentation at the eCommerce... Read More

The 7 habits of successful new payment leaders

The 7 habits of successful new payment leaders

Best practices and insights by industry front runners. Read More

Ditch Discounting

Ditch Discounting

In 2017 Black Friday boosted online sales across Europe by 509%. But a few retailers, like Fat Face in the UK, bucked the trend, refusing to discount and still managing... Read More

Mobile Consumer Behaviour

Mobile Consumer Behaviour

There’s no denying that smartphones have truly revolutionised the way consumers work, relax and interact with each other. People of all ages have embraced the convenience and advancements in technology,... Read More

Boohoo Group on what makes it successful

Boohoo Group on what makes it successful

26 September 2018 by Chloe Rigby   As Boohoo Group once again reports strong growth in sales and profits, we take a look at its half-year figures to see what... Read More

How Amazon Dominates the Competitive Search Landscape

How Amazon Dominates the Competitive Search Landscape

This report examines Amazon’s search performance in established markets (US/UK). With unique competitive intelligence insights, the report also explores how Amazon will focus investment in the channel to drive growth... Read More

CASE STUDY The Kooples gives voice to customer service

CASE STUDY The Kooples gives voice to customer service

26 September 2018 by Paul Skeldon   For online retailers, servicing customer questions and queries is one of the biggest challenges associated with the channel. The ‘old world’ of store... Read More

Retailers must shed “sheep-like” mentality in customer experience, says author of new book

Retailers must shed “sheep-like” mentality in customer experience, says author of new book

25 September 2018 by Alex Sword   Entitled “100 Practical Ways to Improve Customer Experience”, the book aims to help retailers turn their undefined and decades-long aims of customer-centricity into... Read More

Next online sales on track to overtake its store revenues this year

Next online sales on track to overtake its store revenues this year

25 September 2018 by Chloe Rigby   Next says its online sales look set to overtake its store sales this year. The fashion retailer set out in its half-year results... Read More

From international expansion to customer engagement: the strategies that are keeping Hotel Chocolat ahead

From international expansion to customer engagement: the strategies that are keeping Hotel Chocolat ahead

25 September 2018 by Chloe Rigby   As Hotel Chocolat reports double digit growth in both full-year sales and profits, we take a look at the strategies that are keeping... Read More

Monsoon makes an extra £1.4m in the first month of its ship-from-store project

Monsoon makes an extra £1.4m in the first month of its ship-from-store project

25 September 2018 by Chloe Rigby   Monsoon says it has made £1.4m in extra revenue in the first month of its ship-from-store project. The fashion retailer, ranked Top150 in IRUK Top500... Read More

Data and insights from the industry’s biggest ever analysis of paid search

Data and insights from the industry’s biggest ever analysis of paid search

This report benchmarks ad spend and performance in search, and encompasses data from over 140 million paid search ads, 135,000 advertisers, and 5.6 million search terms in the US, UK,... Read More

Amazon teams up with Snapchat to offer new take on visual search

Amazon teams up with Snapchat to offer new take on visual search

24 September 2018 by Paul Skeldon   Amazon has partnered with troubled social network Snapchat to create a new visual search function that uses Snap’s app to connect to –... Read More

High street giants Oasis Fashion and Warehouse focus on customer engagement with app relaunch

High street giants Oasis Fashion and Warehouse focus on customer engagement with app relaunch

24 September 2018 by Paul Skeldon   Leading High Street fashion brands, Oasis and Warehouse, are both launching new apps as they seek to be more engaging.   Both brands... Read More

Shoppers at Tiffany & Co can now buy from an in-store vending machine

Shoppers at Tiffany & Co can now buy from an in-store vending machine

24 September 2018 by Sasha Fedorenko   Shoppers at Tiffany & Co’s London boutique can now buy luxury goods via an in-store vending machine.   The jeweller and American design... Read More

Only 2% of charity retailers embracing social commerce – cutting Gen Z off from spending

Only 2% of charity retailers embracing social commerce – cutting Gen Z off from spending

24 September 2018 by Paul Skeldon   Charities are not making the most of social commerce opportunities and could be missing out on revenue and awareness amongst the 18 –... Read More

A third of retailer sites not ready for Peak, especially the need to adapt to different devices and UXs study warns

A third of retailer sites not ready for Peak, especially the need to adapt to different devices and UXs study warns

21 September 2018 by Paul Skeldon   Peak – or the ‘the golden quarter’ between October and December – is fast approaching, but many retail businesses are not ready for... Read More

It’s the fast expansion of pureplay retail that is driving online growth, rather than a move away from stores: ONS

It’s the fast expansion of pureplay retail that is driving online growth, rather than a move away from stores: ONS

21 September 2018 by Chloe Rigby   The common assumption in recent years has been that online sales are growing at the expense of the high street, and leading to... Read More

Content management in the age of customer experience

Content management in the age of customer experience

20 September 2018 Guest Post by Myles Davidson   This piece is brought to you by courtesy of Inviqa.   Introduction We have entered a new disruptive phase – that... Read More

Ensuring a return on investment in digital projects

Ensuring a return on investment in digital projects

20 September 2018 Guest Post by Mike Brooks, Nicholas Weber, Brett Lawrence, Konstantin Kudryashov   This piece is brought to you by courtesy of Inviqa.   Introduction Technology is proving to... Read More

Five ways Screwfix and B&Q are getting it right

Five ways Screwfix and B&Q are getting it right

20 September 2018 by Chloe Rigby   Screwfix has become a model brand within its parent company the Kingfisher Group, thanks to its fast growth via digital, and in particular... Read More

EDITORIAL Very.co.uk’s mobile-first approach lifts Shop Direct – and it will soon be lifting everyone

EDITORIAL Very.co.uk’s mobile-first approach lifts Shop Direct – and it will soon be lifting everyone

20 September 2018 by Paul Skeldon   Ever since InternetRetailing started covering mobile as a separate ecommerce channel some eight years ago, m-commerce has seen double digit growth year on... Read More

Soaring temperatures and real-world shopping see m-retailing sales falter

Soaring temperatures and real-world shopping see m-retailing sales falter

19 September 2018 by Paul Skeldon   UK online retail sales held steady this August, as shopper spending managed a sunny +12.8% growth year-on-year (YoY) – but m-retailing saw its... Read More

Who Needs Humans? Half of shoppers prefer to use self-checkouts

Who Needs Humans? Half of shoppers prefer to use self-checkouts

19 September 2018 by Paul Skeldon   UK shoppers are increasingly turning towards retailers who offer self-service payment options, with more than half (57%) opting to avoid human interaction during... Read More

The Importance of Accepting Bitcoin and Altcoins in Your Store

The Importance of Accepting Bitcoin and Altcoins in Your Store

19 September 2018 Guest Post by CoinPayments   This piece is brought to you by courtesy of CoinPayments: you can meet them on Stand 32 at IRC 2018 in October.  ... Read More

Long lines and frozen checkout pages: these are a few of our least favourite things

Long lines and frozen checkout pages: these are a few of our least favourite things

18 September 2018 by Paul Skeldon   Long queues in store and freezing checkout pages are the UK’s biggest contributors to shopping stress. That’s according to new research from experience analytics platform,... Read More

Waitrose & Partners launches two-hour delivery trial

Waitrose & Partners launches two-hour delivery trial

18 September 2018 by Paul Skeldon   From today, Waitrose & Partners customers can have their food and drink delivered straight to their door within two hours or on the... Read More

Amazon is now the brand of choice as shoppers start to ignore brands

Amazon is now the brand of choice as shoppers start to ignore brands

18 September 2018 by Paul Skeldon   Amazon has been named by consumers as their standout favourite brand, with retail stalwarts Marks & Spencer, John Lewis, Sainsbury’s and Tesco the... Read More

87% of global businesses see social media as critical as business value expands beyond marketing

87% of global businesses see social media as critical as business value expands beyond marketing

18 September 2018 by Paul Skeldon   Social media is now a crucial part of 87% of businesses marketing, but its value extends well beyond that.   So finds Hootsuite, a... Read More

Shoppers buying more often from Ocado – robotic warehouses help it meet demand

Shoppers buying more often from Ocado – robotic warehouses help it meet demand

18 September 2018 by Chloe Rigby   Shoppers are more often choosing to buy from Ocado, although the value of their orders is staying the same, according to the online... Read More

Cos opens on Tmall as it targets the Chinese market online

Cos opens on Tmall as it targets the Chinese market online

18 September 2018 by Chloe Rigby   Cos says it has reached a key milestone in its global expansion as it launches online in China, through both the Tmall marketplace... Read More

Pureplay Boohoo looks to offline Primark for its next chief executive

Pureplay Boohoo looks to offline Primark for its next chief executive

17 September 2018 by Chloe Rigby   The board of pureplay retailer Boohoo Group has looked to offline Primark for its next chief executive, as it prepares for international growth.... Read More

As John Lewis profits fall, here is how UK department stores have fared since 2008

As John Lewis profits fall, here is how UK department stores have fared since 2008

14 September 2018 by Alex Sword   With John Lewis this week reporting top-line profits down and House of Fraser still in the midst of a restructuring process that could... Read More

How the Co-op is experimenting with technology to develop its grocery business

How the Co-op is experimenting with technology to develop its grocery business

14 September 2018 by Chloe Rigby   The Co-op is experimenting with technology in its stores and with new ways to deliver as it adapts to the way its shoppers... Read More

M&S introduces new technology to help shape its strategy around what customers want

M&S introduces new technology to help shape its strategy around what customers want

14 September 2018 by Chloe Rigby   Marks & Spencer is using new technology to understand what its customers think – and shape its strategy accordingly.   The retailer, an... Read More

Beauty is “next wave” for eCommerce, says Feelunique CEO, as retailers tap AR and AI to solve challenges

Beauty is “next wave” for eCommerce, says Feelunique CEO, as retailers tap AR and AI to solve challenges

13 September 2018 by Alex Sword   The beauty industry is set to replicate the online success of fashion in coming years, according to the CEO of a leading retailer... Read More

Discounting and investment for the future hit profits at John Lewis and Waitrose parent company

Discounting and investment for the future hit profits at John Lewis and Waitrose parent company

13 September 2018 by Chloe Rigby   The John Lewis Partnership (JLP) today reported top-line profits down by 99% on the same time last year as it invested for the future, while... Read More

How Morrisons is using online and wholesale to expand its business

How Morrisons is using online and wholesale to expand its business

13 September 2018 by Chloe Rigby   Morrisons today said its online grocery service was now available to more than 75% of British households following expansion to Scotland and within the... Read More

How Dunelm is adapting to changing customer behaviour

How Dunelm is adapting to changing customer behaviour

12 September 2018 by Chloe Rigby   Dunelm today reported strong online growth, and says that it is now moving to simplify its business as it works to give its... Read More

MediaMarktSaturn innovation head: “If you don’t make mistakes you won’t learn”

MediaMarktSaturn innovation head: “If you don’t make mistakes you won’t learn”

12 September 2018 by Alex Sword   Electronics giant MediaMarktSaturn has adopted a “Silicon Valley style” mentality in an effort to become a leader in omnichannel, according to its chief... Read More

Mulberry delivers mobile retail experiences at its London flagship store

Mulberry delivers mobile retail experiences at its London flagship store

12 September 2018 by Paul Skeldon   British luxury brand, Mulberry, is working with payment provider Adyen to help deliver innovative retail experiences at its new London flagship store.  ... Read More

UK companies want to offer digital customer service, but struggle with the internal issues, study says

UK companies want to offer digital customer service, but struggle with the internal issues, study says

12 September 2018 by Paul Skeldon   Retailers are facing increased customer demand for digital self-service options, such as chat and text message, but many are quick to add new... Read More

Ted Baker turns to AI-powered Facebook Chatbot to help customers discover more about new Autumn/Winter collections

Ted Baker turns to AI-powered Facebook Chatbot to help customers discover more about new Autumn/Winter collections

12 September 2018 by Paul Skeldon   Ted Baker has launched ‘Seemore’, a unique virtual assistant through its UK Facebook Community.   Seemore is designed to showcase Ted Baker’s AW18... Read More

Multichannel retailing and international expansion help boost profits at JD Sports

Multichannel retailing and international expansion help boost profits at JD Sports

11 September 2018 by Chloe Rigby   JD Sports today unveiled fast growth in revenues as it expands internationally. It said its multichannel approach that integrates stores and online to give... Read More

UK retains its crown as Europe’s largest exporter: study

UK retains its crown as Europe’s largest exporter: study

11 September 2018 by Chloe Rigby   The UK remains Europe’s largest online exporter, according to a new study that looks at what overseas shoppers buy from UK retailers and... Read More

Retail IT investment moves towards online as high street footfall declines

Retail IT investment moves towards online as high street footfall declines

11 September 2018 by Chloe Rigby   Technology investment decisions are changing to reflect the ongoing shift in shopping habits away from the high street and towards online, a new... Read More

More than 75% of UK retail transactions now involve cards

More than 75% of UK retail transactions now involve cards

11 September 2018 by Chloe Rigby   More than 75% of UK retail transactions now involve cards as shoppers move away from cash for lower-value purchases, according to the latest... Read More

ANALYSIS Argos ‘Voice Shop’ launch is a brave move – and one driven by mobile

ANALYSIS Argos ‘Voice Shop’ launch is a brave move – and one driven by mobile

11 September 2018 by Paul Skeldon   Argos has become the latest retailer to join the growing throng of forward thinkers who are voice-enabling their ecommerce. Launching Voice Shop, the company... Read More

Italian ‘affordable luxury’ store Rinascente extends Chinese reach with WeChat On Demand shopping concierge service

Italian ‘affordable luxury’ store Rinascente extends Chinese reach with WeChat On Demand shopping concierge service

10 September 2018 by Paul Skeldon   The growing importance of the Chinese luxury market and mobile chat channel WeChat has once again been reinforced by Italian ‘Affordable Luxury’ retailer... Read More

Proximity payments turns anything into a charity donation point – or a sales opportunity

Proximity payments turns anything into a charity donation point – or a sales opportunity

10 September 2018 by Paul Skeldon   Charities can turn anything into a donation point – a volunteer’s badge to a flyer to a collection tin.   Ethical promotional merchandise... Read More

Argos enables click and collect via voice commerce

Argos enables click and collect via voice commerce

07 September 2018 by Chloe Rigby   Argos has combined click and collect with voice commerce, launching a service that shoppers can use to reserve from a range of 20,000... Read More

Google product listings: the future of eCommerce?

Google product listings: the future of eCommerce?

This report reveals the extent to which Google Shopping ads, commonly referred to as Product Listing Ads (PLAs), have become the most popular ad format for retail advertisers, with ad... Read More

Visitor numbers show growing importance of back to school to retail

Visitor numbers show growing importance of back to school to retail

06 September 2018 by Chloe Rigby   Back to school seems to be confirmed as a key date on the high street by footfall figures out this week.   Research... Read More

Instagram poised to roll out standalone shopping app

Instagram poised to roll out standalone shopping app

05 September 2018 by Paul Skeldon   Instagram is building a standalone shopping app, as social media makes even greater in-roads into ecommerce.   According to reports in The Verge, the... Read More

Mobile and social shopping lead the way as UK consumers continue to embrace ecommerce

Mobile and social shopping lead the way as UK consumers continue to embrace ecommerce

05 September 2018 by Paul Skeldon   Browsing on the move and social media have pushed mobile into the mainstream for shopping, using them while travelling to work, to browse... Read More

UK shoppers are seeking a balance between the online and offline world: eBay report

UK shoppers are seeking a balance between the online and offline world: eBay report

04 September 2018 by Sasha Fedorenko   UK consumers are seeking a balance between the online and offline world as they purchase more physical games, says eBay’s third annual UK retail... Read More

Time for more mobile payments as queuing to pay tops High Street shopping complaint poll

Time for more mobile payments as queuing to pay tops High Street shopping complaint poll

04 September 2018 by Paul Skeldon   Almost half of shoppers (41%) have ditched the high street because of long queues, a survey by retail technology firm jisp has found.... Read More

Halfords says 85% of online orders now picked up in store

Halfords says 85% of online orders now picked up in store

04 September 2018 by Chloe Rigby   Halfords is selling more products online – and more than eight in 10 those purchases are now picked up in stores. It’s an... Read More

Breaking down the Likes: the UK High Street retailers winning at social media – and what they are saying

Breaking down the Likes: the UK High Street retailers winning at social media – and what they are saying

04 September 2018 by Paul Skeldon   Engagement is the key to modern online sales and cutting through the noise is increasingly vital. So which brands are doing it well?... Read More

Retail moved further online in August

Retail moved further online in August

04 September 2018 by Chloe Rigby   Retail sales continued their inexorable shift online in August, when almost a quarter of UK transactions took place over the internet, new analysis... Read More

MediaMarktSaturn and Fnac Darty tackle “Amazonisation” with new alliance

MediaMarktSaturn and Fnac Darty tackle “Amazonisation” with new alliance

03 September 2018 by Alex Sword   Two of Europe’s largest electronics retailers have founded a new alliance to pool digital resources and fend off the challenge from Amazon.  ... Read More

Retailers risk losing customer loyalty as they focus on short-term sales

Retailers risk losing customer loyalty as they focus on short-term sales

03 September 2018 by Sasha Fedorenko   Retailers risk losing their loyal customer base as they focus on short-term revenue boost, says a new analysis.   Two-thirds of the surveyed... Read More

Four highly practical approaches to strategy and innovation

Four highly practical approaches to strategy and innovation

31 August 2018 by Christian Annesley   The detail of international expansion always has to be worked on, for every one of the European Economic Area’s leading retailers (plus Switzerland).... Read More

IN-DEPTH Wiggle and Chain Reaction Cycles: iteration and international growth

IN-DEPTH Wiggle and Chain Reaction Cycles: iteration and international growth

31 August 2018 by Christian Annesley   Growth is a constant for successful, internationally minded retailers, but the question of how to approach that growth never goes away. Retail’s complexity... Read More

STRATEGIC OVERVIEW Challenging times ahead

STRATEGIC OVERVIEW Challenging times ahead

31 August 2018 by Penelope Ody   When it comes to strategic issues on the boardroom agenda, there can be few online retailers that have yet to add Brexit to... Read More

Back to school now third largest shopping event in the UK: study

Back to school now third largest shopping event in the UK: study

31 August 2018 by Chloe Rigby   Back to school is the third largest seasonal shopping event in the UK, with parents collectively parting with almost £1 billion, a new... Read More

CASE STUDY Zara: augmenting its retail reality

CASE STUDY Zara: augmenting its retail reality

30 August 2018 by Christian Annesley   The Spanish fast fashion retailer Zara is at the forefront of innovation right now, using pop-ups and prototypes to test its plans. For example, it... Read More

Four approaches to strategy and innovation

Four approaches to strategy and innovation

30 August 2018 by Christian Annesley   The detail of international expansion always has to be worked on, for every one of the European Economic Area’s leading retailers (plus Switzerland).... Read More

Parcelforce trials selfservice in-depot kiosks

Parcelforce trials selfservice in-depot kiosks

30 August 2018 by Chloe Rigby   Parcelforce customers can now use self-service kiosks to send their parcels when they visit depots in London, Newcastle and Milton Keynes.   Customers... Read More

Generation Z and millennial shoppers now prefer to buy using their mobile phone: study

Generation Z and millennial shoppers now prefer to buy using their mobile phone: study

30 August 2018 by Chloe Rigby   Most Generation Z and millennial shoppers prefer to buy using their mobile device – and say using visual search technologies, best suited to... Read More

Re-Imagining Commerce for our Experience-Driven World

Re-Imagining Commerce for our Experience-Driven World

31 August 2018 Guest Post by James Norwood   This piece is brought to you by courtesy of Episerver: you can meet them on Stand 41 at IRC 2018 in... Read More

Retailers shun images for text in marketing emails

Retailers shun images for text in marketing emails

28 August 2018 by Alex Sword   UK retailers tend to prefer text to images in marketing emails, according to new research.   The analysis of 126,652 emails sent by... Read More

Retailers prioritise tech over talent in investments, research shows

Retailers prioritise tech over talent in investments, research shows

28 August 2018 by Alex Sword   Retailers are prioritising investing in technology over expanding their workforce and recruiting for new skills, according to new research.   The survey of... Read More

Four strategies to stay ahead

Four strategies to stay ahead

28 August 2018 by Christian Annesley   The detail of international expansion always has to be worked on, for every one of the European Economic Area’s leading retailers (plus Switzerland).... Read More

What would a no-deal Brexit mean for online retailers?

What would a no-deal Brexit mean for online retailers?

24 August 2018 by Chloe Rigby   The Government this week issued technical guidance on what exporters will need to do should there be a no-deal Brexit. That advice comes... Read More

Superdrug hack: How can retailers maintain trust during cyber attacks?

Superdrug hack: How can retailers maintain trust during cyber attacks?

23 August 2018 by Alex Sword   This week saw Superdrug in the awkward but increasingly common position of having to tell customers that their personal information may have been... Read More

Four highly practical approaches to operations and logistics

Four highly practical approaches to operations and logistics

24 August 2018 by Penelope Ody   Customers want speed and convenience when it comes to online fulfilment – but with demand set to outstrip supply, how will leading retailers... Read More

UK introduces new export strategy as international trading concerns rise

UK introduces new export strategy as international trading concerns rise

23 August 2018 by Sasha Fedorenko   Liam Fox, international trade secretary, has announced a new export strategy that set to make "Britain a 21st-century exporting superpower."   The new measure... Read More

Mobile experience: EE aims to deliver and set up new phones wherever you may be

Mobile experience: EE aims to deliver and set up new phones wherever you may be

22 August 2018 by Paul Skeldon   Even mobile phone retailers aren’t immune from needing to add a touch of customer experience to their stores on online presence to drive... Read More

New angles on delivery: is AI the smart choice?

New angles on delivery: is AI the smart choice?

21 August 2018 by Sean Fleming   The world has gone chatbot mad of late. Put the word into Google and you’ll be inundated with articles telling you which chatbots will... Read More

Luxury brand, luxury tech: Why Rituals opted for Apple when going mobile

Luxury brand, luxury tech: Why Rituals opted for Apple when going mobile

20 August 2018   Luxury cosmetics and beauty retailer Rituals’ recent decision to roll out Apple devices across its operations owed as much to style as technological capabilities, according to... Read More

CASE STUDY: John Lewis on customer-centric delivery

CASE STUDY: John Lewis on customer-centric delivery

20 August 2018 by Chloe Rigby   John Lewis staff can now advise on stock availability in-store. For department store John Lewis, delivery and collection are both parts of the... Read More

Qixi Festival: How UK companies can profit from the Chinese annual “romance economy” boost

Qixi Festival: How UK companies can profit from the Chinese annual “romance economy” boost

20 August 2018 by Adriel Kasonta   The Qixi Festival, also known as the Chinese Valentine’s Day, is a holiday which originated from the romantic legend of two lovers, Zhinü... Read More

Majority of UK retailers see Digital Transformation as business critical, IR study finds

Majority of UK retailers see Digital Transformation as business critical, IR study finds

20 August 2018 by Paul Skeldon   Two thirds of UK Top500 retailers see digital transformation as crucial to their business, while a further quarter rank it as important.  ... Read More

Four ways to approach mobile and crosschannel

Four ways to approach mobile and crosschannel

17 August 2018 by Paul Skeldon   Mobile now plays an integral role in all parts of the omnichannel shopping journey. Across in-store and online key changes are being wrought... Read More

Designing the digital store

Designing the digital store

17 August 2018 by Emma Herrod   There was a time when people went into a shop and asked a shop assistant for the things they wanted to buy. These... Read More

How can online retailers tap into growing over-65 audience? Google and VoucherCodes weigh in

How can online retailers tap into growing over-65 audience? Google and VoucherCodes weigh in

17 August 2018 by Alex Sword   More and more older adults in the UK are using online shopping as increasing numbers connect to the internet, ONS figures have revealed.... Read More

Scotts and Co: where design is done on a mobile first basis

Scotts and Co: where design is done on a mobile first basis

17 August 2018 by Liz Morrell   At Scotts and Co, which includes online businesses such as Bloom, The Original Gift Company and Scotts of Stow, chief operating officer Craig... Read More

Four highly practical approaches to mobile and crosschannel

Four highly practical approaches to mobile and crosschannel

16 August 2018 by Paul Skeldon   Mobile now plays an integral role in all parts of the omnichannel shopping journey. Across in-store and online key changes are being wrought... Read More

Sending a marketing email? This is when top UK retailers do it

Sending a marketing email? This is when top UK retailers do it

15 August 2018 by Alex Sword   UK retailers prefer to send marketing emails at the beginning of the month rather than the end and in the morning rather than... Read More

O2 sheds some light on how to web-enable stores and other indoor spaces

O2 sheds some light on how to web-enable stores and other indoor spaces

15 August 2018 by Paul Skeldon   The need to internet-enable stores quickly and easily – and broadly enough to support fast, mass use – lies at the heart of... Read More

Top eight most wanted smart home technologies

Top eight most wanted smart home technologies

15 August 2018 by Sasha Fedorenko   Shoppers are increasingly adopting smart technology to facilitate convenience of smart home. But, what are the top intelligent home techs that can help... Read More

Love Island fuels fast-fashion growth at the expense of the High Street

Love Island fuels fast-fashion growth at the expense of the High Street

15 August 2018 by Sasha Fedorenko   Missguided, BooHoo and PrettyLittleThing featuring in the latest Love Island series delivered a double-digit online traffic hike for the fast fashion retailers –... Read More

Four approaches to mobile and crosschannel

Four approaches to mobile and crosschannel

14 August 2018 by Paul Skeldon   Mobile now plays an integral role in all parts of the omnichannel shopping journey. Across in-store and online key changes are being wrought... Read More

Sainsbury’s trials ‘scan and go’ using smartphones at key London store

Sainsbury’s trials ‘scan and go’ using smartphones at key London store

14 August 2018 by Paul Skeldon   Sainsbury’s has joined a growing list of supermarket retailers trialling scan and go technology to remove the checkout from the shopping journey.  ... Read More

Making the most of mobile in store

Making the most of mobile in store

14 August 2018 by Penelope Ody   Today’s digital store involves rather more than the odd kiosk, tablet computers for staff, e-receipts or free WiFi for customers. It is a... Read More

The rise of cyber crime: two thirds of UK consumers consider fraud as “inevitable” when shopping online

The rise of cyber crime: two thirds of UK consumers consider fraud as “inevitable” when shopping online

14 August 2018 by Sasha Fedorenko   Two thirds (66%) of UK consumers say that fraud "inevitable" when shopping online, up from 52% last year, says new research.   In... Read More

Get connected to the Internet of Things

Get connected to the Internet of Things

13 August 2018 by Chloe Rigby   Retailers and brands are now starting to use the Internet of Things (IoT) at scale. They are connecting smart devices and low tech... Read More

House of Fraser dies and rises again thanks to Sports Direct – but what next?

House of Fraser dies and rises again thanks to Sports Direct – but what next?

10 August 2018 by Sasha Fedorenko   As resurrections go it was impressive. Seconds after House of Fraser announced that it was going into receivership, Mike Ashley, founder of Sports... Read More

INTERVIEW Mark Steel of Argos on digital merchandising

INTERVIEW Mark Steel of Argos on digital merchandising

10 August 2018 by Chloe Rigby   Shoppers in the market for a television ahead of this year’s World Cup have been able to try out how the model they’re... Read More

Four highly practical approaches to merchandising

Four highly practical approaches to merchandising

10 August 2018 by Chloe Rigby   Explaining to the customer just how products are relevant to them and will meet their needs helps them to buy with confidence. That’s... Read More

Argos, River Island and Evans Cycles among the retailers using new Productcaster shopping comparison service

Argos, River Island and Evans Cycles among the retailers using new Productcaster shopping comparison service

10 August 2018 by Chloe Rigby   Argos, Evans Cycles and River Island are among the retailers now advertising via a new comparison shopping service (CSS).   The Productcaster CSS... Read More

Standing out in a crowded marketplace

Standing out in a crowded marketplace

10 August 2018 by Chloe Rigby   Today’s shoppers are no longer limited to buying from their local high street or retail park. Instead, they have technology in their pockets... Read More

87% of shoppers will abandon a cart if checkout process is complicated

87% of shoppers will abandon a cart if checkout process is complicated

10 August 2018 by Sasha Fedorenko   The majority (87%) of consumers say that a "complicated" checkout process will make them abandon their shopping, says a new study.   In... Read More

Unhelpful product recommendations on mobile apps fuel stressful shopping, study says

Unhelpful product recommendations on mobile apps fuel stressful shopping, study says

10 August 2018 by Sasha Fedorenko   More than a half (65%) of UK shoppers say that unhelpful product recommendation on mobile apps make them feel stressed, says a new... Read More

Amazon’s Prime Day ‘halo effect’ makes shoppers spend more but smarter

Amazon’s Prime Day ‘halo effect’ makes shoppers spend more but smarter

09 August 2018 by Sasha Fedorenko   Amazon’s Prime Day 2018 saw shoppers participation multiply year-on-year, but customers now cross-check prices before committing to buy, says a new study.  ... Read More

No time to waste: 62% of UK online retailers are already planning for peak

No time to waste: 62% of UK online retailers are already planning for peak

10 August 2018 by Sasha Fedorenko   Almost three-fifths (62%) of online UK retailers are raising their game by planning now for Black Friday, says a new study.   According... Read More

Move over Millennials: Gen Z are the dominant influencers of tomorrow – and this is what they like

Move over Millennials: Gen Z are the dominant influencers of tomorrow – and this is what they like

08 August 2018 by Paul Skeldon   Addicted to their phones, demanding Wifi detox, teetotal, vegan and gluten free: meet Gen Z, your new customers. And what they want from... Read More

CASE STUDY How ASOS is using its German distribution centres to launch new services on the continent

CASE STUDY How ASOS is using its German distribution centres to launch new services on the continent

07 August 2018 by Alex Sword   As ASOS’s continental distribution centre ups its activity, the UK-based retailer has been able to deliver a wide range of new services to... Read More

75% of consumers frustrated by lack of real-time stock visibility, while 31% of stores regularly run out of stock

75% of consumers frustrated by lack of real-time stock visibility, while 31% of stores regularly run out of stock

07 August 2018 by Sasha Fedorenko   Three-quarters (75%) of consumers are "frustrated" by not receiving real-time stock visibility alerts on their smartphones when in stores – not helped by... Read More

More than a half of UK consumers now shop online as the value of digital basket exceeds a five-year average growth rate

More than a half of UK consumers now shop online as the value of digital basket exceeds a five-year average growth rate

07 August 2018 by Sasha Fedorenko   More than a half (55%) of UK consumers now shop more online than in-store compared to last year, says a new study.  ... Read More

Four approaches to merchandising

Four approaches to merchandising

07 August 2018 by Chloe Rigby   Explaining to the customer just how products are relevant to them and will meet their needs helps them to buy with confidence. That’s... Read More

Content called out: 47% of consumers fatigued by repetitive influencers

Content called out: 47% of consumers fatigued by repetitive influencers

07 August 2018 by Paul Skendon   Is social media influencer marketing too much of a good thing? According to findings published today by Bazaarvoice, the repetitive nature of content... Read More

The Early Bird Ends on Wednesday 15 August!

The Early Bird Ends on Wednesday 15 August!

03 August 2018 by IRC Staff   There is a saying that time waits for no man, but thankfully the same rule doesn’t apply to our exclusive EARLY BIRD Rate.... Read More

Four approaches to customer engagement

Four approaches to customer engagement

03 August 2018 by Chloe Rigby   Connected shoppers now expect a greater number of more convenient ways to get in touch and interact with the retailers and brands they... Read More

Greater warehouse automation needed to enable retailers to cope with increased demand

Greater warehouse automation needed to enable retailers to cope with increased demand

05 April 2018 by Liz Morrell   Increasing demand is placing a greater emphasis than ever on the need for automation in the warehouse, according to a new survey from... Read More

What the Brexit White Paper on the UK’s future relationship with the EU says about trade, ecommerce and digital

What the Brexit White Paper on the UK’s future relationship with the EU says about trade, ecommerce and digital

13 July 2018 by Chloe Rigby   The Brexit White Paper has received a broadly positive welcome from retail, marketing and logistics organisations working in ecommerce and multichannel retailing. But... Read More

The seven things a state of the art delivery operation requires

The seven things a state of the art delivery operation requires

26 March 2018 by Liz Morrell   A state of the art delivery operation should be made up of seven key elements, according to Raanan Cohen, co-founder and CEO of... Read More

Opinion: Why there’s still room for improvement in delivery packaging

Opinion: Why there’s still room for improvement in delivery packaging

13 July 2018 by Liz Morrell   Despite the opportunities for increased profitability and better customer satisfaction retailers are still overlooking the benefits of optimising their packaging when it comes... Read More

DHL launches two new transport innovations

DHL launches two new transport innovations

01 June 2018 by Liz Morrell   DHL claims that the launch of two new transport innovations this week will drive down carbon emissions, reduce the number of vehicles on... Read More

Opinion: Why Brexit is an opportunity for businesses to grow outside of EU

Opinion: Why Brexit is an opportunity for businesses to grow outside of EU

25 May 2018 by Liz Morrell   Brexit is an opportunity for businesses to grow outside the EU so long as they treat delivery as an integral component to growth,... Read More

Editorial: Why you really must keep customers informed about delivery

Editorial: Why you really must keep customers informed about delivery

04 July 2018 by Liz Morrell   An interesting revelation this week was the record number of next day deliveries for May, as recorded by the IMRG, as well as the... Read More

The future of logistics depends on four key elements

The future of logistics depends on four key elements

26 June 2018 by Liz Morrell   The future of logistics depends on four key elements: customer-centricity, sustainability, technology and people, according to the latest Logistics Trend Radar, from DHL.... Read More

Editorial: Why a good delivery goes beyond the front door

Editorial: Why a good delivery goes beyond the front door

11 July 2018 by Liz Morrell   If you think the delivery experience finishes at the front door then it’s definitely time to think again. When a customer carries a... Read More

Wincanton and PwC partner to help retailers and suppliers plan for Brexit

Wincanton and PwC partner to help retailers and suppliers plan for Brexit

25 July 2018 by Liz Morrell   Logistics company Wincanton has announced a partnership with PwC’s supply chain advisory practise where it will look to help UK retailers and suppliers... Read More

Editorial: Driving to innovate in delivery

Editorial: Driving to innovate in delivery

06 June 2018 by Liz Morrell   Chinese ecommerce giant JD has become the latest company to offer in car delivery. A number of retailers – including Amazon of course –... Read More

Opinion: Why the subscription box industry is important to your brand

Opinion: Why the subscription box industry is important to your brand

12 June 2018 by Liz Morrell   The subscription box industry is growing fast and offers great opportunities to tie customers in around delivery and product, says Marie Louise Dalton,... Read More

Editorial: Why automation is key to driving future online growth

Editorial: Why automation is key to driving future online growth

11 April 2018 by Liz Morrell   For a growing retailer understanding the right time to add automation to your warehouse is a tricky business. Go too early and the... Read More

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