Masterclasses – New for 2018!

Registered delegates can join our exclusive pre-event Masterclasses taking place on the 10th October. The Masterclasses at IRC are a chance to get detailed insight into a number of specific ecommerce topics.

These sessions are designed for retailers wanting to get to grips with new approaches that can give them a competitive edge.

Each session is:

– Designed to give you detailed practical knowledge

– Led by real experts in their fields

– Limited to 25 attendees each

– Focussed on cutting-edge topics

All sessions will take place on 10 October (one day before the conference) at:

Hilton London Angel Islington

53 Upper St, London N1 0UY

Confirmed Masterclasses

Challenging the Global Payments Ecosystem

Time: 11 – 12:45 AM

Digitization has changed the payments industry completely and irrevocably. Cash payments are in full retreat, as more people pay digitally. The digital customer expects an extremely fast and convenient payment experience, with high security standards, and immediate availability of payments information. But currently there is no standardized global payments system that provides customers with the premium experience they want. In this Masterclass session, ACI and Arvato Financial Solutions will explore the challenges and requirements of developing a platform that meets these ambitious goals, enables future market growth, and creates a global omni-channel payments experience. The session also includes a Q&A with large merchants who will discuss their own journeys towards creating a unified omni-channel customer experience.

• Jan Florion Richard, Director BPO Finance at Arvato Financial Solutions

• Richard Jolly, Director, Business Development eCommerce, Fraud & Omni-channel, ACI Worldwide

Hosted by:



How to win in omnichannel retail with automation

Time: 1 – 2:45 PM

The retail landscape of today has changed. The rise of the internet has caused a power shift from the retailer to the consumer. As digital and in-store experiences blur and price transparency increases, competition amongst retailers is fiercer than ever. To adapt to this competitive reality, retailers face numerous new challenges. This interactive masterclass is aimed at discussing how automation will help retailers overcome those challenges and help them do what matters most: winning in omnichannel retail.
Roger van Engelen, Principal at AT Kearney, will go into the specifics of how the dynamics of retail have changed and what innovative retailers can do to stay competitive. Jos Mulder, Marketing & Pricing Manager at Nextail, will discuss the practical implications of successfully implementing automation in a large omnichannel retail organization.

• Jos Mulder, pricing and marketing manager at Nextail
• Roger van Engelen, Principal at AT Kearney

Hosted by:



The secrets of ‘buy now, pay later’

Time: 3 – 4:45 PM

Customer demands are changing rapidly and every retailer today is looking for solutions, with customer experience at the heart, that truly deliver on conversion, higher basket values and loyalty. Many solutions make big promises and fall short. Openpay is a payment solution that was built by retailers and has a rare position that straddles insights from your business as well as your customers. In this Masterclass, you will gain invaluable insights from 3 industry experts and delve into the real retailer challenges, the needs of your customers and a payment solution that overcomes the two together. Don’t be fooled, not all Buy Now Pay Later solutions deliver and this education will be invaluable to your business’s future. Openpay has developed a market-changing payment technology with proven success in Australia, and by demand is now available in the UK.

Hosted by:



Want to access the above Masterclasses? The IRC Masterclasses are only open to delegates, if you have not registered for a delegate pass yet, please book your pass below.

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