10 October 2019
Business Design Centre, London

IRC (InternetRetailing Conference)


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Following in-depth research with previous delegates and senior retailers, the 2019 conference agenda will address the key challenges facing board level executives in the UK Top 500 eCommerce and multichannel companies over the next 12 months.

Senior retailers from big name brands will share their visions for the future, how they see their strategic initiatives translated into practice and how they are implementing new technology across the business.

IRC 2019 will blend collaboration, innovation and expertise; creating a powerhouse of ideas to enable you to plan your strategic priorities for 2020 and beyond.

Book your place today


The conversation

IRC 2019 will cover everything pertinent to the boardroom agenda with topics including:

Ethical eCommerce | driving growth | personalised content | cross border delivery | marketplaces | international expansion | localisation | payments | customer empathy | subscription models | returns | abandoned browsers & carts | touch points | loyalty schemes | data | new technology | referral marketing | GDPR | click & collect | VR/AR | Big Data | mobile first | AI | customer centricity | managing profitability | global markets | disruptive retail environments | increasing profit

The tracks

Track 1

This track will focus on growth and new markets, in the UK and overseas. We will examine cross-border delivery, the use of marketplaces for international delivery and international returns, as well as the power of personalised content and using payments as a customer conversion tool for new markets.


Track 2

This track will focus on customer engagement and loyalty. From creating an emotional connection online with your customer, subscription models and loyalty schemes, through to referral schemes and getting customers to become a proactive ambassador of your brand in the future.


Track 3

This track will focus on the customer experience across all touch points. Including using AI for final mile accuracy, the single customer view, delivery and returns as well as tackling abandoned browsers and carts


Track 4

This track will focus on omnichannel and the changing dynamics between online and offline. It will examine the relationship between physical, desktop and mobile, how click and collect will drive physical interactions and new innovative marketing strategies in the post-GDPR era.


Track 5

This track will focus on tech enablers and innovation. It will examine whether you should stay ahead of the market or keep up with the pack, take a close look of real-world experiences online using VR, AR and Big Data, and see how estimated data can predict customer behaviour and their buying patterns to increase sales. 


Track 6

This track will focus in customer expectations and giving them what they want. It will examine how to replicate the personal magic touch online, as well as personalising the proposition, driving growth through mobile and how to create a competitive strategy to meet customer wants when it comes to delivery and returns.

Cost of attending

Retailer Delegate pass

Access all keynotes, roundtables, track sessions, workshops and after party, plus enjoy complimentary food and drinks throughout the day.

Cost: £495 + VAT

Super early bird discount (ends 12 July 2019): £123.75 + VAT

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VIP pass

Free access to all keynotes, roundtables, track sessions, workshops and after party, plus enjoy complimentary food and drinks throughout the day. The VIP pass is only for senior retailers*.

Cost: Free (selected attendees only)

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Retailer Visitor pass

Get a glimpse of IRC 2019. The Retail Visitor pass will only give you access to workshops and the exhibition. If you wish to attend any of the conference sessions or roundtables, we strongly suggest you purchase a Retailer Delegate pass.

Cost: Free (retailers only)

Book your place

Vendor Delegate pass

Access all keynotes, roundtables, track sessions, workshops and after party. Plus enjoy complimentary food and drinks throughout the day.

Cost: £745 + VAT (non-retailers only)

Super early bird discount (ends 12 July 2019): £521.50 + VAT

Book your place

* To get a VIP pass you must be a senior-level retailer, responsible for purchasing eCommerce technology/solutions for your company and agree to book into a minimum of two meetings onsite at IRC 2019 with vendors that match your areas of interest.

Digital retail leaders



Visitors were retailers



Over 25m turnover



Turnover of companies attending



Sponsors & exhibitors


What our clients say...

What our clients say...

  • We’ve been coming to InternetRetailing Conference for the best part of five years. Year on year we’ve seen that this is the number one event in the UK for that bridge between marketing and technology in the ecommerce space.
    Chris Baldrey-Chourio
  • IRC is the only conference I go to every year
    David Walmsley
    Director, M&S.com, Marks & Spencer
  • This is the place to come if you want to get the UK retailers. We get more good conversations here than we do at any event in the UK.
    James Brooke
  • This is one of the best industry events for quality networking.
    Anouk De Lange
    Market Development, Buyapowa
  • It’s probably one of the best one day conferences that you can come to. The calibre of the presenters are good… especially your peers…great networking and enough information each year that I can come away with.
    David Williams
    Director of Online EMEA, Deckers Brands
  • A very good concentrated, intense day of best practice… brilliant that it’s in one day, brilliant that it’s in a single venue and a good opportunity to meet with senior people from very good retail organisations
    Sean McKee
    Head of eCommerce/CS, Schuh
  • I’ve been coming to IRC for a long time and it’s a great opportunity to network with people that I know across the business… people that I’ve worked with or suppliers that I’ve worked with in the past.
    Jon Asbury
    Multichannel Director, Go Outdoors
  • InternetRetailing Conference is the only event that I always put in my calendar.
    Paul McDermott
    Head of Ecommerce, Poundland