8 October 2020

IRC (InternetRetailing Conference)




Following in-depth research with previous delegates and senior retailers, the 2019 conference addressed the key challenges facing board level executives in the UK Top 500 eCommerce and multichannel companies over the next 12 months.

Senior retailers from big name brands shared their visions for the future, how they see their strategic initiatives translated into practice and how they are implementing new technology across the business.

The 2020 conference programme will be coming soon. Please click below to see the 2019 conference programme.

Conference programme


Impressive line-up of speakers


View the full list of speakers

Cost of attending

Retailer Delegate pass

Access all keynotes, roundtables, track sessions, workshops and after party, plus enjoy complimentary food and drinks throughout the day.

Cost: £495 + VAT

VIP pass

Free access to all keynotes, roundtables, track sessions, workshops and after party, plus enjoy complimentary food and drinks throughout the day. The VIP pass is only for senior retailers*.

Cost: Free (selected attendees only)

Retailer Visitor pass

Get a glimpse of IRC 2019. The Retail Visitor pass will only give you access to workshops and the exhibition. If you wish to attend any of the conference sessions or roundtables, we strongly suggest you purchase a Retailer Delegate pass.

Cost: Free (retailers only)

Vendor Delegate pass

Access all keynotes, roundtables, track sessions, workshops and after party. Plus enjoy complimentary food and drinks throughout the day.

Cost: £745 + VAT (non-retailers only)

* To get a VIP pass you must be a senior-level retailer, responsible for purchasing eCommerce technology/solutions for your company and agree to book into a minimum of two meetings onsite at IRC 2019 with vendors that match your areas of interest.

The conversation

IRC 2019 covered everything pertinent to the boardroom agenda with topics including:

Ethical eCommerce | driving growth | personalised content | cross border delivery | marketplaces | international expansion | localisation | payments | customer empathy | subscription models | returns | abandoned browsers & carts | touch points | loyalty schemes | data | new technology | referral marketing | GDPR | click & collect | VR/AR | Big Data | mobile first | AI | customer centricity | managing profitability | global markets | disruptive retail environments | increasing profit

Digital retail leaders



Visitors were retailers



Over 25m turnover



Turnover of companies attending



Main sponsors


What our clients say...

What our clients say...

  • We’ve been coming to InternetRetailing Conference for the best part of five years. Year on year we’ve seen that this is the number one event in the UK for that bridge between marketing and technology in the ecommerce space.
    Chris Baldrey-Chourio
  • IRC is the only conference I go to every year
    David Walmsley
    Director, M&S.com, Marks & Spencer
  • This is the place to come if you want to get the UK retailers. We get more good conversations here than we do at any event in the UK.
    James Brooke
  • This is one of the best industry events for quality networking.
    Anouk De Lange
    Market Development, Buyapowa
  • It’s probably one of the best one day conferences that you can come to. The calibre of the presenters are good… especially your peers…great networking and enough information each year that I can come away with.
    David Williams
    Director of Online EMEA, Deckers Brands
  • A very good concentrated, intense day of best practice… brilliant that it’s in one day, brilliant that it’s in a single venue and a good opportunity to meet with senior people from very good retail organisations
    Sean McKee
    Head of eCommerce/CS, Schuh
  • I’ve been coming to IRC for a long time and it’s a great opportunity to network with people that I know across the business… people that I’ve worked with or suppliers that I’ve worked with in the past.
    Jon Asbury
    Multichannel Director, Go Outdoors
  • InternetRetailing Conference is the only event that I always put in my calendar.
    Paul McDermott
    Head of Ecommerce, Poundland