10 October 2019
Business Design Centre, London

IRC (InternetRetailing Conference)

2019 conference programme

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IRC

2019 conference programme

Track sponsors

Bringg

 

Epi

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    • Morning plenaries
    • Morning plenaries
    Chaired by Ian Jindal, Editor in Chief, Internet Retailing the IRC morning plenary features interviews, debates and open discussions with some of the leading brands, retailers and disruptors in digita ...
    • Morning plenaries
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    • Customer expectations
    • Customer expectations

    With so many delivery models and fulfillment options to choose from, everyone is asking the same question: how do you provide the perfect customer delivery experience at a price point that makes sense for both the consumer and the business?
    This presentation will cover the critical issues businesses need to consider in order to establish successful delivery operations, including:

    • Choosing the delivery model that is right for your organization
    • Optimizing delivery flows to deliver ideal customer experiences
    • Selecting the technologies you need to ensure positive ROI
    • Customer expectations
    This is your chance to debate and discuss how best to manage customer expectations with other senior retailers. 
    • Customer expectations
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    • Omnichannel
    • Omnichannel
    The power of personalised content: managing timing and volume. Measuring content effectiveness: which metrics really matter?
    • Omnichannel
    Are you providing your customers with the most seamless experience across all your platforms? Discuss and debate with other omnichannel retailers.
    • Omnichannel
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    • Customer experience
    • Customer experience
    • Customer experience
    Hear first hand from the leaders of these hugely successful fast-growing brands. What they have done differently to captivate the market? How do they see the future of retail? What are their plans for ...
    • Customer experience
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    • Tech enablers & innovation
    • Tech enablers & innovation
    • Tech enablers & innovation
    Hear first hand from the leaders of these hugely successful fast-growing brands. What they have done differently to captivate the market? How do they see the future of retail? What are their plans for the future?
    • Tech enablers & innovation
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Cost of attending

Retailer Delegate pass

Access all keynotes, roundtables, track sessions, workshops and after party, plus enjoy complimentary food and drinks throughout the day.

Cost: £495 + VAT

Super early bird discount (ends 12 July 2019): £123.75 + VAT

Book your place

VIP pass

  
Free access to all keynotes, roundtables, track sessions, workshops and after party, plus enjoy complimentary food and drinks throughout the day. The VIP pass is only for senior retailers*.

Cost: Free (selected attendees only)

Book your place

Retailer Visitor pass

  
Get a glimpse of IRC 2019. The Retail Visitor pass will only give you access to workshops and the exhibition. If you wish to attend any of the conference sessions or roundtables, we strongly suggest you purchase a Retailer Delegate pass.

Cost: Free (retailers only)

Book your place

Vendor Delegate pass

Access all keynotes, roundtables, track sessions, workshops and after party. Plus enjoy complimentary food and drinks throughout the day.

Cost: £745 + VAT (non-retailers only)

Super early bird discount (ends 12 July 2019): £521.50 + VAT

Book your place

* To get a VIP pass you must be a senior-level retailer, responsible for purchasing eCommerce technology/solutions for your company and agree to book into a minimum of two meetings onsite at IRC 2019 with vendors that match your areas of interest.

Digital retail leaders

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800+

Visitors were retailers

director

77%

Over 25m turnover

Top500

70%

Turnover of companies attending

Turnover

£43bn

Main sponsors


 

What our clients say...

What our clients say...

  • We’ve been coming to InternetRetailing Conference for the best part of five years. Year on year we’ve seen that this is the number one event in the UK for that bridge between marketing and technology in the ecommerce space.
    Chris Baldrey-Chourio
    C4Commerce
  • IRC is the only conference I go to every year
    David Walmsley
    Director, M&S.com, Marks & Spencer
  • This is the place to come if you want to get the UK retailers. We get more good conversations here than we do at any event in the UK.
    James Brooke
    Amplience
  • This is one of the best industry events for quality networking.
    Anouk De Lange
    Market Development, Buyapowa
  • It’s probably one of the best one day conferences that you can come to. The calibre of the presenters are good… especially your peers…great networking and enough information each year that I can come away with.
    David Williams
    Director of Online EMEA, Deckers Brands
  • A very good concentrated, intense day of best practice… brilliant that it’s in one day, brilliant that it’s in a single venue and a good opportunity to meet with senior people from very good retail organisations
    Sean McKee
    Head of eCommerce/CS, Schuh
  • I’ve been coming to IRC for a long time and it’s a great opportunity to network with people that I know across the business… people that I’ve worked with or suppliers that I’ve worked with in the past.
    Jon Asbury
    Multichannel Director, Go Outdoors
  • InternetRetailing Conference is the only event that I always put in my calendar.
    Paul McDermott
    Head of Ecommerce, Poundland