10 October 2019
Business Design Centre, London

IRC (InternetRetailing Conference)


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Winning retail strategies...

...that deliver experiences of value across the customer journey


Evolve or perish

To be successful in the current climate retailers must prove themselves to be adaptive, creative and brave enough to enact change when necessary. This year we’ll shake the industry and question well established retail concepts; equipping digital leaders with a platform to learn, network and continue developing their digital retail and multichannel strategies.

In order to create a fully functional and successful retail machine there is no doubt that strategy between retail marketing professionals and fulfilment must be aligned. Both arms need to work in harmony and overcome their challenges together.

Whichever side your role focuses on, IRC 2019 will have it covered, with a plethora of top-level conference seminars, workshops and networking opportunities.

The approach

The approach

Our approach is revolutionary, forward-facing and encourages creativity and innovation in retail

– Practitioner-led
– Case-study based
– Research-led

The experience

Delegates will meet and test their strategies against each other in order to create an overall solution that ultimately attracts customers, keeps customers and builds loyalty and revenue over time.

This year’s edition will feature an energetic and interactive programme comprising:

– 4 conference streams
– Training-focused workshops
– Intimate and open roundtables
– 50 expert solution providers
– Peer-to-peer interaction

“This was by far the most fun, entertaining,
educational event I’ve ever been to.”

The conversation

In 2018 we covered everything pertinent to the boardroom agenda with topics including:

  • How can you use localisation effectively to drive sales when retailing internationally?
  • How can you move ‘mobile first’ from a concept to a strategic eCommerce reality?
  • How can a retailer differentiate through creating and fostering an internal culture of innovation?
  • Which personalisation strategies will actually engage your customers and drive loyalty?
  • Proving marketing ROI in a fragmented market of increasing media options.
  • How can you meet customer expectations for same-day delivery and still remain profitable?
  • What does a seamless omnichannel customer experience feel like and how should you approach delivering it?
  • What does an operational excellence strategy look like leading up to and during peak trading periods?

Hosted retailer & brand pass

Complimentary, all-access pass for senior retailers. Subject to conditions and approval.

Cost: Free (selected attendees only

Pre-register for 2019

Retailer & brand delegate pass

Access all keynotes, workshops, masterclasses, roundtables and after party. Plus enjoy complimentary food and drinks.

Cost: £295 + VAT (retailers only)

Pre-register for 2019

Supplier delegate pass

Access all tracks, workshops, masterclasses and After Party. Plus enjoy complimentary food and drinks.

Cost: £745 + VAT (suppliers only)

Pre-register for 2019

Retailer visitor pass

Get a glimpse of IRC: access main keynotes, workshops and exhibition.

Cost: Free (retailers only)

Pre-register for 2019

Digital retail leaders


Director or above


From Top500 retailers


Turnover of companies attending


Sponsors & exhibitors


What our clients say...

What our clients say...

  • We’ve been coming to InternetRetailing Conference for the best part of five years. Year on year we’ve seen that this is the number one event in the UK for that bridge between marketing and technology in the ecommerce space.
    Chris Baldrey-Chourio
  • IRC is the only conference I go to every year
    David Walmsley
    Director, M&S.com, Marks & Spencer
  • This is the place to come if you want to get the UK retailers. We get more good conversations here than we do at any event in the UK.
    James Brooke
  • This is one of the best industry events for quality networking.
    Anouk De Lange
    Market Development, Buyapowa
  • It’s probably one of the best one day conferences that you can come to. The calibre of the presenters are good… especially your peers…great networking and enough information each year that I can come away with.
    David Williams
    Director of Online EMEA, Deckers Brands
  • A very good concentrated, intense day of best practice… brilliant that it’s in one day, brilliant that it’s in a single venue and a good opportunity to meet with senior people from very good retail organisations
    Sean McKee
    Head of eCommerce/CS, Schuh
  • I’ve been coming to IRC for a long time and it’s a great opportunity to network with people that I know across the business… people that I’ve worked with or suppliers that I’ve worked with in the past.
    Jon Asbury
    Multichannel Director, Go Outdoors
  • InternetRetailing Conference is the only event that I always put in my calendar.
    Paul McDermott
    Head of Ecommerce, Poundland