Delivery at IRC « Internet Retailing Conference 2018

Delivery at IRC

There’s no ecommerce without delivery

Delivery is a key pillar to the future of retail. In order to create a fully functional, and successful, retail machine there is no doubt that strategy between fulfilment and other areas of retail must be aligned.

Together, EDC & IRC form Europe’s only event that bridges delivery with digital retail to bring about outstanding experiences for retailers and customers.

Whichever side your role focuses on, your Delegate pass allows free movement across all sessions, as well as joint networking areas.

Join 800+ key retail and delivery players who, just like you, understand what it takes to stay ahead of the industry curve.

Customers are transforming delivery

– 39% of customers say delivery security is a key consideration in their buying decisions
– 39% of customers who have bought something online are concerned by excess packaging, while 15% worry about how to recycle packaging
– 45% of customers are willing to pay £6 extra for same-day delivery
– 56% of customers prefer a free postal returns service, as well as same-day delivery
– 53% of customers prefer a delivery within a two hour specified time frame
– 52% of customers used ‘click and collect’ option in the past year

“Today’s savvy online shoppers have high expectations when it comes to deliveries.”

“Shoppers are no longer satisfied with inaccurate delivery times and these results indicate that those retailers who can offer such services, even with an associated cost, can seize the initiative.”

The Conversation

We’ll cover everything pertinent to the boardroom agenda with topics covering:

Which new final mile innovations will reduce your cost of delivery and meet customer expectations?
What can you learn from marketplaces about final mile innovation?
How can you effectively collaborate with couriers to push final mile boundaries?
What are the key pitfalls to avoid in a final mile strategy when delivering internationally?
How do international returns expectations differ from local ones when buying from another country?

How can you strike a balance with returns between keeping your customers satisfied and managing the financial risk of international returns?
What new innovations can you use to make international returns easier for the customer?
How should you approach distribution centre locations as part of your international returns strategy?
How will international returns policies develop by 2020 and what can you do now to prepare?
How big an opportunity is drone delivery and what steps does the industry need to take for it to become a realistic differentiator?

What are customer expectations regarding same day delivery?
How should same day delivery be charged to the customer (if at all) to remain profitable?
What other delivery options should you offer in conjunction with same day delivery?
What new innovations are available to bring down the cost of same day delivery?
How will the demand for same day delivery develop over the next two years?