8 October 2020

IRC (InternetRetailing Conference)

2019 workshops



Retail finance and the entitled consumer

10 Oct 2019
Workshop Theatre
Workshop 5

How a challenging market drives innovation: learning from the Australian experience.

The age of the entitled consumer has arrived.

Advances in technology, logistics and payments has created a new paradigm, where millions of consumers are literally shopping at every moment.

Buyer behaviour is evolving: increasing impact of millennials on our workforce and culture, changing the rules of retail:

  • They rapidly embrace new technology
  • Seek advice from alternate sources
  • Demand greater levels of personalisation, convenience and immediacy
  • Are less loyal to financial institutions


Retail finance options can improve sales (and solve the cart abandonment problem):

  • A simple, easy and quick customer experience in store and at check-out
  • Payment options that help customers budget, decrease abandonment and increase merchant sales
  • Affordability provides access to new (larger) purchases
Peter Lirantzis, CEO & Co-founder - Splitpay

Digital retail leaders



Visitors were retailers



Over 25m turnover



Turnover of companies attending



Main sponsors


What our clients say...

What our clients say...

  • We’ve been coming to InternetRetailing Conference for the best part of five years. Year on year we’ve seen that this is the number one event in the UK for that bridge between marketing and technology in the ecommerce space.
    Chris Baldrey-Chourio
  • IRC is the only conference I go to every year
    David Walmsley
    Director, M&S.com, Marks & Spencer
  • This is the place to come if you want to get the UK retailers. We get more good conversations here than we do at any event in the UK.
    James Brooke
  • This is one of the best industry events for quality networking.
    Anouk De Lange
    Market Development, Buyapowa
  • It’s probably one of the best one day conferences that you can come to. The calibre of the presenters are good… especially your peers…great networking and enough information each year that I can come away with.
    David Williams
    Director of Online EMEA, Deckers Brands
  • A very good concentrated, intense day of best practice… brilliant that it’s in one day, brilliant that it’s in a single venue and a good opportunity to meet with senior people from very good retail organisations
    Sean McKee
    Head of eCommerce/CS, Schuh
  • I’ve been coming to IRC for a long time and it’s a great opportunity to network with people that I know across the business… people that I’ve worked with or suppliers that I’ve worked with in the past.
    Jon Asbury
    Multichannel Director, Go Outdoors
  • InternetRetailing Conference is the only event that I always put in my calendar.
    Paul McDermott
    Head of Ecommerce, Poundland